MSP IT Support Tech (Level 1+) - In-Person Marietta

TeamLogic IT; Marietta (GA); On-site; USD 42,000 - 45,000; Full time

Benefits offered by this job

Annual performance-based bonuses

Unlimited flexible PTO

Paid holidays

Opportunities for professional dev

Job summary

TeamLogic IT – Marietta is seeking a Level 1+ IT Support Technician for in-person support in Marietta, GA. The role involves troubleshooting Windows workstations, Microsoft 365 applications, and basic networking across multiple client environments, with remote and onsite support as needed.

Ideal candidates have MSP/Help Desk experience, strong customer service, and the ability to manage several tickets while maintaining documentation and client communications.

Qualifications

• Previous professional Help Desk or MSP experience is mandatory.
• Candidates must have 1 year of professional Help Desk or MSP experience (2+ preferred).
• Experience troubleshooting Windows-based business computers.
• Working knowledge of Microsoft 365 and basic administration.
• Familiarity with Active Directory or Microsoft Entra ID.
• Basic networking knowledge: TCP/IP, DNS, DHCP, VPNs, wireless.
• Ability to independently diagnose and resolve common IT problems.
• Excellent communication and customer service skills.

Responsibilities

• Provide remote and onsite technical support to business clients.
• Troubleshoot Windows workstations, laptops, printers, and peripherals.
• Diagnose and resolve hardware, software, OS, and network issues.
• Install, configure, and deploy computers and business apps.
• Assist with Microsoft 365 administration and MFA.
• Support Active Directory/Microsoft Entra ID administration.
• Maintain accurate technical documentation and ticket resolutions.
• Follow service delivery procedures and escalate complex issues.

Skills

Customer service

Troubleshooting

Windows 10/11

Microsoft 365

Active Directory / Entra ID

Networking basics

Documentation

Remote and onsite support

Tools

NinjaOne RMM

Autotask PSA

Remote monitoring tools

IT documentation platforms

Job description

TeamLogic IT – Marietta is seeking a Level 1+ IT Support Technician for in-person support in Marietta, GA. The role involves troubleshooting Windows workstations, Microsoft 365 applications, and basic networking across multiple client environments, with remote and onsite support as needed.

Ideal candidates have MSP/Help Desk experience, strong customer service, and the ability to manage several tickets while maintaining documentation and client communications.