Desktop Support Specialist – Help Desk

MARTA; Atlanta (GA); On-site; USD 37,000 - 56,000; Full time

Job summary

MARTA is seeking an IT Help Desk Technician to be the first line of support for desktop hardware and MARTA applications. You will follow defined procedures to troubleshoot issues and log incidents.

You will resolve about 80% of incoming calls, perform basic hardware troubleshooting, and escalate more complex problems to senior staff, ensuring timely ticket closure.

Strong communication, problem-solving, and customer-service skills are essential for success in this role based in Atlanta.

Qualifications

• Associates degree in Information Technology or related field.
• Two years of technical Help Desk experience required.
• Knowledge of intranet navigation process.
• Excellent verbal and written communications, customer service/support skills.
• Must be able to identify and solve problems associated with personal computer hardware components and attachments such as printers and scanners.
• Experience may be substituted on a year-for-year basis in-lieu of educational requirement.

Responsibilities

• Provide excellent customer support, with courteous and professional interaction.
• Serve as the first point of contact for desktop hardware and MARTA applications, resolving 80% of calls.
• Provide basic hardware troubleshooting on printers, PCs, workstations, and Windows systems; manage time clocks and MARTA networks.
• Perform basic network troubleshooting to determine availability and outages.
• Escalate issues to senior staff and ensure proper follow-up.
• Log incidents via Altiris and ensure closure.
• Perform other related duties as assigned.

Skills

Verbal communication

Written communication

Customer service

Technical support

Education

Associates degree in Information Technology

Job description

MARTA is seeking an IT Help Desk Technician to be the first line of support for desktop hardware and MARTA applications. You will follow defined procedures to troubleshoot issues and log incidents.

You will resolve about 80% of incoming calls, perform basic hardware troubleshooting, and escalate more complex problems to senior staff, ensuring timely ticket closure.

Strong communication, problem-solving, and customer-service skills are essential for success in this role based in Atlanta.