Tree Care Scheduling & Customer Support Specialist

Marquis Tree Service, Inc; Billerica (MA); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Benefits eligibility after 30 days

Paid time off & holidays

401(k) with company match

Employer-paid disability & life/AD&D

Health insurance options

Dental & vision insurance

Health Savings Account / Flexible FSA

Pre-tax commuter benefits

Optional legal assistance plan

Job summary

Marquis Tree Service, Inc. is seeking a friendly Customer Service & Scheduling Coordinator to be the first point of contact for customers, answer questions, and help schedule estimates. You will coordinate with Sales Arborists and support daily office operations in a fast-paced environment.

No prior tree care experience is required as training will be provided; strong communication and organizational skills are essential to manage inquiries and keep appointments on track.

Qualifications

• Strong verbal and written communication with a customer-first approach.
• Excellent organization and ability to prioritize competing tasks.
• Comfort with computers and learning scheduling software.
• Ability to work independently and with a team.
• Willingness to learn tree care/scheduling procedures.
• Previous customer service or scheduling experience preferred.

Responsibilities

• Answer calls, voicemails, and emails; route inquiries to the right team.
• Schedule, confirm, and reschedule estimate appointments and send reminders.
• Maintain accurate customer records in ArboStar CRM.
• Coordinate with Sales Arborists to address scheduling needs.
• Provide backup support for service scheduling and updates.
• Assist with daily office operations and process improvements.
• Participate in training on tree care services and scheduling.

Skills

Communication

Organization

Scheduling

Team collaboration

Learning new systems

Customer service

Tools

ArboStar

Job description

Marquis Tree Service, Inc. is seeking a friendly Customer Service & Scheduling Coordinator to be the first point of contact for customers, answer questions, and help schedule estimates. You will coordinate with Sales Arborists and support daily office operations in a fast-paced environment.

No prior tree care experience is required as training will be provided; strong communication and organizational skills are essential to manage inquiries and keep appointments on track.