Customer Support Coordinator

Marquis Tree Service, Inc; Billerica (MA); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Benefits eligibility after 30 days

Paid time off & holidays

401(k) with company match

Employer-paid disability & life/AD&D

Health insurance options

Dental & vision insurance

Health Savings Account / Flexible FSA

Pre-tax commuter benefits

Optional legal assistance plan

Job summary

Marquis Tree Service, Inc. is seeking a friendly Customer Service & Scheduling Coordinator to be the first point of contact for customers, answer questions, and help schedule estimates. You will coordinate with Sales Arborists and support daily office operations in a fast-paced environment.

No prior tree care experience is required as training will be provided; strong communication and organizational skills are essential to manage inquiries and keep appointments on track.

Qualifications

• Strong verbal and written communication with a customer-first approach.
• Excellent organization and ability to prioritize competing tasks.
• Comfort with computers and learning scheduling software.
• Ability to work independently and with a team.
• Willingness to learn tree care/scheduling procedures.
• Previous customer service or scheduling experience preferred.

Responsibilities

• Answer calls, voicemails, and emails; route inquiries to the right team.
• Schedule, confirm, and reschedule estimate appointments and send reminders.
• Maintain accurate customer records in ArboStar CRM.
• Coordinate with Sales Arborists to address scheduling needs.
• Provide backup support for service scheduling and updates.
• Assist with daily office operations and process improvements.
• Participate in training on tree care services and scheduling.

Skills

Communication

Organization

Scheduling

Team collaboration

Learning new systems

Customer service

Tools

ArboStar

Job description

Marquis Tree Service is hiring a Customer Service & Scheduling Coordinator to help customers get the information they need and keep estimate appointments running smoothly. As a first point of contact, you will answer customer questions, coordinate with Sales Arborists, and support daily office operations. This role is a good fit for a friendly, organized communicator who enjoys helping people and managing multiple priorities. Tree care industry experience is not required; you will participate in training to learn about tree care services and scheduling procedures.

Responsibilities

• Answer incoming calls, respond to voicemails and emails, and assist customers with questions or direct concerns to the appropriate team member.
• Schedule, confirm, and reschedule estimate appointments; send reminders and notify customers of scheduling changes.
• Maintain accurate customer information and communication notes in ArboStar, the customer management system.
• Coordinate with Sales Arborists and office team members to address customer needs and review estimate schedules for efficiency.
• Provide backup support for service scheduling and customer updates as needed.
• Assist with administrative tasks, daily office operations, and improvements to customer communication and office processes.
• Participate in training on tree care services and scheduling procedures.

Qualifications

• Strong verbal and written communication skills and a friendly, customer-first approach.
• Strong organizational skills, attention to detail, and the ability to prioritize multiple tasks in a fast-paced environment.
• Comfort using computers and learning scheduling software and customer management systems.
• Ability to work independently and collaborate with a team.
• Positive attitude and willingness to learn new systems and processes.
• Previous customer service, scheduling, administrative support, or similar experience preferred.
• Tree care, landscaping, or home services experience is a plus, but not required.

Benefits

• Benefits eligibility after just 30 days of employment for employees working 30 or more hours per week, who are considered full-time.
• Paid time off and paid holidays.
• 401(k) retirement plan with up to a 4% company match.
• Employer-paid short-term disability, long-term disability, and basic life and AD&D insurance.
• Choice of Cigna health insurance plans: OAP for broad provider access, OAP IN for in-network-focused coverage with lower out-of-pocket costs, or an HSA-compatible high-deductible health plan with lower premiums.
• Dental and vision insurance options: Cigna Dental PPO Low and High plans offer different coverage and premium levels; the Cigna Vision Plan covers exams, lenses, and frames.
• Health Savings Account option with a $250 employer contribution when enrolled in a high-deductible health plan, or Flexible Spending Account options for eligible health, dental, vision, and dependent care expenses.
• Pre-tax commuter benefits for parking, transit, and vanpool expenses.
• Optional legal assistance plan and supplemental critical illness, accident, and hospital indemnity insurance.