Customer Support Coordinator

Marquis Tree Service; Billerica (MA); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

PTO & holidays

401(k) match

Disability insurance

Health insurance options

Dental & vision insurance

HSA employer contrib

Pre-tax commuter benefits

Legal assistance plan

Critical illness & hospital indemnity

Job summary

Marquis Tree Service is seeking a Customer Service & Scheduling Coordinator to help customers get the information they need and keep estimate appointments running smoothly. You will be the first point of contact, answering questions and coordinating with Sales Arborists while supporting daily office operations.

This role is ideal for a friendly, organized communicator who enjoys helping people and managing multiple priorities.

Qualifications

• Strong verbal and written communication.
• Friendly, customer-first approach.
• Excellent organizational skills and attention to detail.
• Ability to prioritize multiple tasks in a fast-paced environment.
• Comfort using computers and learning scheduling software and customer management systems.
• Ability to work independently and collaborate with a team.
• Willingness to learn new systems and processes.

Responsibilities

• Answer incoming calls, respond to voicemails and emails, and assist customers with questions or direct concerns to the appropriate team member.
• Schedule, confirm, and reschedule estimate appointments; send reminders and notify customers of scheduling changes.
• Maintain accurate customer information and communication notes in ArboStar, the customer management system.
• Coordinate with Sales Arborists and office team members to address customer needs and review estimate schedules for efficiency.
• Provide backup support for service scheduling and customer updates as needed.
• Assist with administrative tasks, daily office operations, and improvements to customer communication and office processes.
• Participate in training on tree care services and scheduling procedures.

Skills

Communication

Organizational skills

Scheduling software

Teamwork

Willingness to learn

Multitasking

Customer service

Tools

ArboStar

Job description

Marquis Tree Service is hiring a Customer Service & Scheduling Coordinator to help customers get the information they need and keep estimate appointments running smoothly. As a first point of contact, you will answer customer questions, coordinate with Sales Arborists, and support daily office operations. This role is a good fit for a friendly, organized communicator who enjoys helping people and managing multiple priorities. Tree care industry experience is not required; you will participate in training to learn about tree care services and scheduling procedures.

Responsibilities

• Answer incoming calls, respond to voicemails and emails, and assist customers with questions or direct concerns to the appropriate team member.
• Schedule, confirm, and reschedule estimate appointments; send reminders and notify customers of scheduling changes.
• Maintain accurate customer information and communication notes in ArboStar, the customer management system.
• Coordinate with Sales Arborists and office team members to address customer needs and review estimate schedules for efficiency.
• Provide backup support for service scheduling and customer updates as needed.
• Assist with administrative tasks, daily office operations, and improvements to customer communication and office processes.
• Participate in training on tree care services and scheduling procedures.

Qualifications

• Strong verbal and written communication skills and a friendly, customer-first approach.
• Strong organizational skills, attention to detail, and the ability to prioritize multiple tasks in a fast-paced environment.
• Comfort using computers and learning scheduling software and customer management systems.
• Ability to work independently and collaborate with a team.
• Positive attitude and willingness to learn new systems and processes.
• Previous customer service, scheduling, administrative support, or similar experience preferred.
• Tree care, landscaping, or home services experience is a plus, but not required.

Benefits

• Benefits eligibility after just 30 days of employment for employees working 30 or more hours per week, who are considered full-time.
• Paid time off and paid holidays.
• 401(k) retirement plan with up to a 4% company match.
• Employer-paid short-term disability, long-term disability, and basic life and AD&D insurance.
• Choice of Cigna health insurance plans: OAP for broad provider access, OAP IN for in-network-focused coverage with lower out-of-pocket costs, or an HSA-compatible high-deductible health plan with lower premiums.
• Dental and vision insurance options: Cigna Dental PPO Low and High plans offer different coverage and premium levels; the Cigna Vision Plan covers exams, lenses, and frames.
• Health Savings Account option with a $250 employer contribution when enrolled in a high-deductible health plan, or Flexible Spending Account options for eligible health, dental, vision, and dependent care expenses.
• Pre-tax commuter benefits for parking, transit, and vanpool expenses.
• Optional legal assistance plan and supplemental critical illness, accident, and hospital indemnity insurance.