Benefits-Eligible Customer Care & Scheduling Coordinator

Marquis Tree Service; Billerica (MA); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

PTO & holidays

401(k) match

Disability insurance

Health insurance options

Dental & vision insurance

HSA employer contrib

Pre-tax commuter benefits

Legal assistance plan

Critical illness & hospital indemnity

Job summary

Marquis Tree Service is seeking a Customer Service & Scheduling Coordinator to help customers get the information they need and keep estimate appointments running smoothly. You will be the first point of contact, answering questions and coordinating with Sales Arborists while supporting daily office operations.

This role is ideal for a friendly, organized communicator who enjoys helping people and managing multiple priorities.

Qualifications

• Strong verbal and written communication.
• Friendly, customer-first approach.
• Excellent organizational skills and attention to detail.
• Ability to prioritize multiple tasks in a fast-paced environment.
• Comfort using computers and learning scheduling software and customer management systems.
• Ability to work independently and collaborate with a team.
• Willingness to learn new systems and processes.

Responsibilities

• Answer incoming calls, respond to voicemails and emails, and assist customers with questions or direct concerns to the appropriate team member.
• Schedule, confirm, and reschedule estimate appointments; send reminders and notify customers of scheduling changes.
• Maintain accurate customer information and communication notes in ArboStar, the customer management system.
• Coordinate with Sales Arborists and office team members to address customer needs and review estimate schedules for efficiency.
• Provide backup support for service scheduling and customer updates as needed.
• Assist with administrative tasks, daily office operations, and improvements to customer communication and office processes.
• Participate in training on tree care services and scheduling procedures.

Skills

Communication

Organizational skills

Scheduling software

Teamwork

Willingness to learn

Multitasking

Customer service

Tools

ArboStar

Job description

Marquis Tree Service is seeking a Customer Service & Scheduling Coordinator to help customers get the information they need and keep estimate appointments running smoothly. You will be the first point of contact, answering questions and coordinating with Sales Arborists while supporting daily office operations.

This role is ideal for a friendly, organized communicator who enjoys helping people and managing multiple priorities.