Treats Shift Supervisor

Kith Treats; Chicago (IL); On-site; USD 42,000 - 50,000; Full time

Benefits offered by this job

Commission

Tips

Job summary

Kith Treats in Chicago is seeking a Shift Supervisor to assist the Shop Manager in daily operations, supervise the team, and enhance customer service. The role focuses on driving store sales, maintaining standards, and ensuring quick, friendly service while supporting profitability.

You will lead with guidance from the Shop Manager, oversee housekeeping and food safety, and participate in merchandising and execution of store initiatives to meet business goals.

Qualifications

• 1–2 years of management experience in a customer-facing role.
• Experience in food & beverage is preferred.
• Strong communication and organizational skills.
• Ability to perform business math and multitask.

Responsibilities

• Acts as Manager on Duty during shifts and directs daily operations.
• Leads team to deliver fast, friendly service and drive sales.
• Maintains store standards and safety compliance.
• Ensures merchandising and display cleanliness.
• Coordinates with leadership for store initiatives.
• Oversees cleaning of kitchen equipment.
• Manages tasks to meet performance goals.
• Communicates shifts and priorities to staff.

Skills

Supervisory experience

Customer service

Communication

Multitasking

Job description

Location: Chicago store
Status: Full Time
Compensation: $20.00-$21.00/hr + Commission(s) + Tip(s)

Position Summary: The Kith - Treats Shift Supervisor assists the Shop Manager in planning and directing the day-to-day operations of the shop. They lead and supervise the team to improve customer service, drive store sales, and increase profitability. The Shift Supervisor is also expected to maintain store standards and conditions and foster a positive environment, ensuring customers’ needs are met, complaints are resolved, and service is quick and efficient. Ensures all products and displays are merchandised effectively to maximize sales and profitability.

Responsibilities

• Guides processes and completes work based on management direction for functional areas within the store.
• Acts as the Manager on Duty for assigned shifts.
• In the absence of the Shop Manager, communicates and partners with Retail Leadership to ensure complete alignment between the Retail and Treats teams.
• Ensures the consistency of operational processes and execution.
• Adheres to all Kith and Kith – Treats Policies and ensures compliance by all team members as well.
• Oversees and participates in the cleaning and maintaining of industrial kitchen equipment.
• Assists the management team to achieve performance goals and execute standard operating procedures.
• Supports the store management to ensure work tasks are completed in a timely and efficient manner.
• Executes initiatives designed to drive customer satisfaction and business efficiencies.
• Reads communications and interacts with store management to remain knowledgeable of all current initiatives, priorities, and business metrics.
• Acts based upon the direction from the Shop Manager and collaborates effectively with employees.
• Guides work activities during the day, inclusive of before and after normal store operating hours, when a manager may not be present.
• Assists the restaurant’s management team with housekeeping responsibilities including but not limited to dusting, sweeping, collection of trash, and other tasks traditionally associated with standard food & beverage operations.
• Helps in auditing overall cleanliness and hygienic standards of store front, food prep, and storage areas to ensure compliance with any Food Safety Laws & Requirements.
• Assists in the execution of any in-store or off-site activations.

Requirements

• Availability: Open & flexible availability, including but not limited to evenings, overnights, and weekends as well as holidays. Availability to consistently work weekends, special projects, drops/releases or as the business’ needs require.
• Licenses/Certificates: Valid Food Handler's/ServSafe or equivalent is required.
• Experience: 1-2 years of management experience in a customer-facing role, 1+ years of Food & Beverage experience.
• Skills/Abilities: Ability to perform business math, ability to multi-task, efficient communication, ability to lift and move 30 lbs., ability to perform standard tasks related to retail operations including but not limited to bending, twisting, and climbing ladders/step stools, ability to stand and walk for prolonged periods of time.

Professional Characteristics

• Customer-Service centric
• Efficient and effective communicator
• Organized

Personal Characteristics

• Responsible & reliable
• A people-person

Kith is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.