Shop Manager

Kith Treats; Dallas (TX); On-site; USD 57,000 - 60,000; Full time

Job summary

Kith Treats in Dallas is hiring a Shop Manager to lead daily operations of the store and manage a Counter Associates team to meet customer needs and resolve issues promptly.

The role emphasizes training, operational efficiency, and driving sales and profitability, with collaboration with HQ on inventory, staffing, and business matters.

Open to flexible availability; requires ServSafe, 2-3 years managerial experience in F&B, and ability to manage schedules and payroll.

Qualifications

• 2-3 years in a customer-facing managerial role.
• 2+ years in the Food & Beverage industry.
• 1+ years using industrial kitchen equipment.
• 1+ years in a retail/apparel operations role is a plus.
• 1+ years managing a sales/commission driven team is a plus.
• Valid Food Handlers/ServSafe certificate or equivalent is required.

Responsibilities

• Oversee daily shop operations and staff objectives.
• Ensure staff performance, appearance, and attendance meet standards.
• Reconcile sales and commissions weekly and monthly.
• Audit deliveries, inventory, and store cleanliness.
• Train staff to meet Kith and Treats standards.
• Coordinate with HQ partners on inventory and staffing.

Skills

Team leadership

Customer service

Staff training

Business math

Retail operations

Inventory planning

Tools

Google Suites

Job description

About the Role

Location: Dallas storeStatus: Full TimeCompensation: $57,000-$60,000/yr

The Kith- Treats Shop Manager plans and oversees the daily operations of their assigned Treats shop. Consistently lead and manage a team of Counter Associates to improve customer service, by ensuring the customer’s needs are met and any complaints are resolved in a timely manner. The Shop Manager will be expected to maintain a high standard in their shop by focusing on team training & development, operational efficiencies and maximizing sales and profitability. The Shop Manager is responsible for partnering with the appropriate HQ partners on the following: inventory, staffing, and overall business matters.

Responsibilities

• Communicate daily objectives with the staff and adjust accordingly to business needs.
• Ensure the team’s performance, appearance, and attendance meet the company’s standards.
• Reconcile daily, weekly, and monthly sales as well as overall commission.
• Complete and audit supply orders as the business requires.
• Perform daily banking tasks.
• Oversee the accuracy of all deliveries and communicate and resolve any discrepancies found.
• Audit all storage to ensure compliance with any Food & Safety requirements.
• Continuously audit overall cleanliness and hygienic standards of store front, food prep, and storage areas as required by the Department of Health.
• Train and develop the staff to meet all Kith and Kith- Treats standards.
• Accurately forecast business trends to ensure proper staffing and scheduling is in place.
• Recruit and hire staff as needed, in partnership with HR and other appropriate HQ business partners.
• Process store/shop payroll as required by the company.
• Oversee the Shop’s housekeeping responsibilities including but not limited to dusting, sweeping, collection of trash, and other tasks traditionally associated with standard food & beverage operations.
• Continuously communicate with HQ business partners (Human Resources, Marketing, Operations, Accounting/Payroll, Store Design and Ownership).
• Oversee and assist with housekeeping responsibilities, which include but not limited to dusting, sweeping, collecting trash, and other traditional food & beverage operations.
• On rare occasions travel to support other stores or HQ, as required by the business.
• Oversee the preparation and execution of any in-store events.

Requirements

Availability

Open & flexible availability, including but not limited to evenings, overnights, and weekends as well as Holidays. Availability to consistently work weekends, special projects, drops/releases or as the business’ needs require.

Licenses/Certificates

Valid Food Handlers/ServSafe certificate or equivalent is required.

Experience

• 2-3 years in a customer-facing managerial role
• 2+ years in the Food & Beverage industry
• 1+ years using industrial kitchen equipment
• 1+ years in a retail/apparel operations role is a plus
• 1+ years managing a sales/commission driven team is a plus

Skills & Abilities

• Comprehensive computer skills and experience with Google Suites
• Efficient multitasker and delegator
• Ability to perform business math and accounting
• Ability to lift and move 30lbs.
• Ability to perform standard tasks related to retail operations including but not limited to bending, twisting, and climbing ladders/step stools.
• Ability to stand and walk for prolonged periods of time.

Professional Characteristics

• Efficient and effective communicator
• Organized
• Comfortable with following up and holding themselves and others accountable

Personal Characteristics

• Responsible and reliable
• Career driven
• A people-person

Equal Employment Opportunity

Kith is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.