Operations Lead

Kith Women's; United States; On-site; USD 31,684 - 35,817; Full time

Job summary

Kith Women's is seeking an Operations Lead for its Soho store to support the Operations Manager. The role includes supervising stock associates, managing shipping and receiving, and overseeing merchandise organization.

The ideal candidate will have experience in retail operations and strong communication skills. Flexibility in schedule is required to accommodate weekends and holidays. Competitive compensation between $23.00 and $26.00 per hour plus commission available.

Qualifications

• 6+ months in a customer-facing role.
• 1+ year in a retail environment.
• 1+ year in an apparel operations role.

Responsibilities

• Supervises merchandise handling process.
• Tracks productivity and ensures team meets standards.
• Communicates goals and priorities to support associates.

Skills

Thorough communication

Efficient time management

Effective multi-tasker

Project management

Job description

Job Overview

Location: Soho Women's store

Status: Full Time

Compensation: $23.00-$26.00/hr + Commission(s)

Position Summary: The Kith Operations Lead is the right hand to the Operations Manager. Supervises merchandise handling process. Supervises and provides training for the daily activities of all stock associates in partnership with the Operations Manager. Maintains an organized stockroom. Oversees replenishment process and provides leadership team with feedback regarding staff performance and inventory needs. Manages shipping and receiving of in‑store merchandise and communicates with Warehouse and HQ teams. Acts as point person for back‑of‑house matters when the Operations Manager is unavailable.

Responsibilities

• Ensures execution of all shipment receiving and processing procedures.
• Ensures adept product is neatly organized and placed in the stock room.
• Performs audit and transfers of damaged and defective merchandise, complete re‑tickets, and phone orders.
• Tracks productivity and ensures that the team is meeting the standards and efficiency set by upper management.
• Ensures all delivery information is recorded and accurately reported.
• Communicates daily goals and priorities to support associates, redirects activities as necessary to achieve results.
• Manages shipment supplies and fixtures and communicates needs to the leadership team.
• Ensures the stockroom is neat, clean, and organized.
• Influences employees to support an operationally efficient and effective process‑driven environment.
• Assists store management team with housekeeping responsibilities including but not limited to dusting, sweeping, collecting trash, and other tasks traditionally associated with standard retail operations.

Special Projects / Tasks

• Participates and assists in Physical Inventories as required by the business.
• Assists Merchandising team during visual initiatives, as needed.

Requirements

• Availability: Open & flexible, including evenings, overnights, weekends, and holidays. Consistently work weekends, special projects, drops/releases or as business needs require.
• Experience: 6+ months in a customer‑facing role; 1+ year in a retail environment; 1+ year in an apparel operations role.

Skills & Abilities

• Thorough communication with customers, peers, and Direct‑Reports.
• Efficient time management skills.
• Effective multi‑tasker.
• Ability to manage/oversee multiple projects simultaneously.
• Ability to lift and move 25 lbs.
• Ability to perform standard tasks related to retail operations including bending, twisting, and climbing ladders or step stools.
• Ability to stand and walk for prolonged periods of time.

Professional Characteristics

• Detail‑Oriented
• Self‑Starter
• Organized Team Player
• Supportive, Solution‑Driven, Natural Leader

EEO Statement

Kith is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.