Treatment Coordinator

Smile Doctors Affiliate; Norfolk (VA); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Bonus opportunity

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

401(k)

PTO

Paid Holidays

Braces discount

Job summary

Hatcher & Frey Orthodontics in Norfolk, VA seeks a Treatment Coordinator to educate patients on options, present plans and overcome objections. You will work with financials to explain payment options and keep schedules full by following up with potential patients.

The role includes preparing for exams, coordinating referrals to specialists, and supporting local marketing and community events. If you are outgoing, empathetic and sales‑minded, apply today.

Qualifications

• HS diploma required; college education preferred.
• Minimum 1 year experience in sales or other service industry.
• Excellent written and verbal communication; ability to build rapport with patients.
• Ability to discuss treatment options and financing with patients.

Responsibilities

• Educate new patients on treatment options and present plans; overcome objections.
• Explain financial options and educate patients on payment plans.
• Process pending reports and follow up with potential patients to schedule treatment.
• Prepare for patient exams and coordinate scheduling of consultations.
• Follow up to set up consultations or start treatment and keep schedules full.
• Coordinate patients referred to specialists prior to treatment as needed.
• Assist in local store marketing and community events.

Skills

Sales experience

Customer service

Communication

Rapport building

Bilingual (a plus)

Education

High School Diploma

College degree preferred

Job description

Looking for a career that makes you smile?Hatcher & Frey Orthodontics is seeking a Treatment Coordinator to join our growing team.Responsible for educating new patients regarding available treatment options, working out financial arrangements, and cultivating strong relationships.How you’ll make us better:Present orthodontic treatment plans, educate the patient on the plan of treatment and overcome objectionsUnderstand the practice's policy on working with financials to educate patients on their payment optionsWork pending reports and follow up with potential patients to schedule treatmentPreparation for patient examsFollow up with patients to set up consultations or begin treatment and keep schedules fullCoordinate patients referred to specialists for care prior to treatment as necessaryAssist in Local Store Marketing and community eventsYour special skills:We’re proud of our company culture and heritage of awesomeness. If you’ve got the following, you’ll fit right in:Outgoing, Approachable, and EmpatheticProactive and adaptableExcellent written and verbal skillsPrerequisites for success:High School diploma or equivalent required; College education preferredMinimum one (1) year experience in sales or other service industry requiredBilingual a plus, but not requiredAbility build rapport with patientsAbility to establish and maintain good working relationships with patients and coworkersExcellent sales skillsAbility to talk to a person, not at a personThe Perks:In exchange for the dynamic contribution you’ll bring to our team, we offer:Competitive salary plus Bonus OpportunityMedical, dental, vision and life insuranceShort and long-term disability coverage401(k) plan2 weeks paid time off in your first year + paid holidaysDiscounts on braces and clear aligners for you and your family membersWhy Hatcher & Frey Orthodontics?We exist to love people first, straighten teeth second, and we work hard to maintain a people-first culture and cultivate a fun, encouraging environment.We offer every Team Member the opportunity to be a part of something bigger. We nurture both talents and strengths, building each person’s abilities to help them find success in their career and beyond. We’re looking for passionate, innovative professionals who can join us in changing the way the world smiles.This is the perfect opportunity to grow with an expanding organization! Apply today!IND123