Treatment Coordinator

Go Dental; El Paso (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

Go Dental in El Paso, TX is seeking a friendly front desk administrator to manage day-to-day office activities, greet patients, verify and update records, and handle patient check-in and scheduling.

You will maintain HIPAA privacy practices, process payments, and present treatment plan options while coordinating with the office team to keep the schedule efficient.

This role requires excellent communication, attention to detail, and a professional appearance consistent with a dental practice.

Responsibilities

• Greet and welcome patients and visitors to the practice.
• Check in patients according to office protocol, verifying and updating patient information.
• Schedule patients for efficient use of doctor and staff time.
• Collect payment from patients at the time of treatment.
• Present financial treatment plan options and discuss financial options.
• Maintain accurate patient records and ensure HIPAA privacy.
• Review daily schedule for accuracy.
• Answer telephone with professionalism.
• Ensure HIPAA Notice of Privacy Practices is on display.
• Enter patient financial activity in computer.

Skills

Customer service

HIPAA compliance

Communication

Scheduling

Job description

Responsible for administering the day-to-day activities of the business office, including:

• Manage the records of patients- insures we have up to date information scanned into patient accounts “Images.”
• Maintaining a productive schedule
• Accounts receivable-reviewing accounts for outstanding balances for patients who are scheduled to come in
• Presentation of financial treatment plan options
• Help Create and maintain financial options

SPECIFIC DUTIES

• Review the office for a neat, professional appearance and make necessary changes
• Check the daily schedule for accuracy
• Answer and respond to telephone calls with professionalism
• Review supplies for reception and provide order to Office Manager
• Ensure that HIPAA Notice of Privacy Practices Notice is on display
• Greet and welcome patients and visitors to the practice
• Check in patients according to office protocol, verifying and updating patient information
• Manage recall and inactive patient system
• Help explain office policy to patients
• Confirm the next day’s appointments according to protocol and patient preferences
• Schedule patients for efficient use of doctor and staff time
• Check patient quick-fill list to try to fill in cancellation and no-show appointment times
• Collect payment from patients at the time of treatment
• Make follow-up appointments as needed
• Prepare financial treatment plans and present plan options to patient

Records Management

• Gather and accurately record insurance information from patients
• See that records are stored securely and handled in compliance with HIPAA privacy and security regulations
• Accurately scan patient information
• Track cases and referrals to and from other doctors
• Prepare and submit claim forms for patients with dental insurance
• Organize supporting materials for claim forms, such as radiographs or written narratives, as directed by DOCTOR. See clinical notes in “CHART”
• Mail or electronically submit claim forms from office
• Be an active participant in staff meetings
• Perform other tasks as assigned by Doctor/Manager
• Enter patient financial activity in computer