Front Desk

Go Dental; El Paso (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

Go Dental in El Paso, TX seeks an organized dental front desk administrator to manage day-to-day business office activities. You will greet patients, verify information, collect payments, and coordinate with the Office Manager to keep the schedule on track.

Responsibilities include reviewing daily schedules, handling recalls, processing insurance claims, and presenting financial treatment plans to patients. Strong HIPAA compliance and professional phone manners are required.

Qualifications

• Experience in dental front office administration and reception.
• Ability to verify and update patient information per protocol.
• Familiarity with HIPAA privacy and security regulations.

Responsibilities

• Greet and welcome patients and visitors to the practice.
• Check in patients according to office protocol, verifying and updating patient information.
• Manage recall and inactive patient system.
• Review the daily schedule for accuracy.
• Answer and respond to telephone calls with professionalism.
• Review supplies for reception and provide order to Office Manager.
• Collect payment from patients at the time of treatment.
• Prepare financial treatment plans and present plan options to patient.
• Schedule patients for efficient use of doctor and staff time.
• Enter patient financial activity in computer.

Skills

HIPAA compliance

Patient scheduling

Customer service

Tools

CHART system

Job description

Responsible for administering the day-to-day activities of the business office, including:

• Manage the records of patients- insures we have up to date information scanned into patient accounts “Images.”
• Maintaining a productive schedule
• Accounts receivable-reviewing accounts for outstanding balances for patients who are scheduled to come in
• Presentation of financial treatment plan options
• Help Create and maintain financial options

SPECIFIC DUTIES

• Review the office for a neat, professional appearance and make necessary changes
• Check the daily schedule for accuracy
• Answer and respond to telephone calls with professionalism
• Review supplies for reception and provide order to Office Manager
• Ensure that HIPAA Notice of Privacy Practices Notice is on display
• Greet and welcome patients and visitors to the practice
• Check in patients according to office protocol, verifying and updating patient information
• Manage recall and inactive patient system
• Help explain office policy to patients
• Confirm the next day’s appointments according to protocol and patient preferences
• Schedule patients for efficient use of doctor and staff time
• Check patient quick-fill list to try to fill in cancellation and no-show appointment times
• Collect payment from patients at the time of treatment
• Make follow-up appointments as needed
• Prepare financial treatment plans and present plan options to patient

Records Management

• Gather and accurately record insurance information from patients
• See that records are stored securely and handled in compliance with HIPAA privacy and security regulations
• Accurately scan patient information
• Track cases and referrals to and from other doctors
• Prepare and submit claim forms for patients with dental insurance
• Organize supporting materials for claim forms, such as radiographs or written narratives, as directed by DOCTOR. See clinical notes in “CHART”
• Mail or electronically submit claim forms from office
• Be an active participant in staff meetings
• Perform other tasks as assigned by Doctor/Manager
• Enter patient financial activity in computer