Office Manager

Innovate 32; Nashville (TN); On-site; USD 65,000 - 90,000; Full time

Job summary

Innovate 32 in Nashville seeks an experienced Operations Manager to drive clinical performance and financial discipline across a dental practice. You will use metrics, dashboards, and checklists to implement best practices and ensure patient care remains top priority.

You will manage budgets and payroll, oversee insurance claims, deposits, and record-keeping, and partner with the local managing dentist to hit clinical and financial targets. Daily huddles keep the team aligned and informed.

Qualifications

• Bachelor’s Degree required.
• 3 years of experience managing staff in a customer focused environment.
• Excellent written and verbal communication skills.
• Strong interpersonal, leadership, and relationship building skills.

Responsibilities

• Drive clinical performance and best practices using metrics, dashboards and KPIs.
• Ensure budgets and production targets are met or exceeded; balance financial data and records.
• Coordinate and facilitate patient care with patient satisfaction as a priority.
• Handle dental insurance claims, fee schedules, and provider templates.
• Protect and timely deposit bank funds; monitor petty cash.
• Assist local managing dentist with clinical and financial targets.
• Lead daily huddles and scheduled provider/team meetings to communicate initiatives.
• Schedule staff to optimize payroll hours.
• Work with VP of Operations to develop periodic performance evaluations.
• Hire and retain quality talent following hiring procedures.
• Ensure staff are trained on current processes, policies and procedures.
• Develop corrective action/performance improvement plans as needed.
• Manage practice operations and patient flow efficiently.
• Submit payroll and HR documents timely.
• Follow HIPAA and OSHA policies to protect patient information.

Skills

Leadership

People management

Interpersonal skills

Communication

Multi-tasking

Customer service

Education

Bachelor’s Degree

Job description

Description

Utilize metrics, dashboards, operational checklists and key performance indicators to drive clinical performance, best practices, and successfully manage a practice

Ensure all budgets and production expectations are met or exceeded, and that financial data and records are balanced

Help coordinate and facilitate superior patient care and service by making patient satisfaction a priority

Thoroughly understand the dental support functions of insurance collections and claims, fee schedules, and provider templates

Ensure bank deposits are protected and made in a timely manner according to established guidelines and protocols; monitor, protect, and verify petty cash funds

Assist the local managing dentist with developing, implementing, and achieving clinical and financial targets

Daily huddle with full staff and regularly scheduled provider and team meetings to continually share company initiatives, provide information, and teach or coach team members

Partner with the local managing dentist to provide consistent office leadership

Support patient flow and maximize budgeted payroll hours by effectively scheduling staff

Partner with VP of Operations to develop and deliver periodic performance evaluations

Hire and retain quality talent following hiring procedures and best practices

Ensure that the staff is trained on current processes policies and procedures

Develop corrective action/performance improvement plans to ensure performance standards are being met or exceeded

Manage practice operations and patient flow in an efficient and organized manner

Submission and follow up on new and aging dental insurance claims

Complete and submit all payroll and HR related documents in a timely manner

Follow HIPAA policies and procedures to maintain patient privacy and protect patient information including financial, personal and health information

Assist in complying with employee related laws, regulations, policies and procedures

Follow OSHA safety standards

Bachelor’s Degree

3 years of experience managing staff in a customer focused environment

Strong interpersonal, leadership, and relationship building skills

Outgoing personality, ability to multi-task

Excellent written and verbal communication skills

Drive to promote the best dental care to our existing patients and potential new patients