Dental Coordinator

Advantage Health; Detroit (MI); On-site; USD 42,000 - 64,000; Full time

Job summary

Advantage Health in Detroit, MI is seeking a Dental Coordinator to oversee front desk operations, patient scheduling, and financial arrangements for dental services.

The role involves guiding patients through treatment plans, coordinating daily treatment times, and ensuring compliance with HIPAA and other regulations. You'll work with the Revenue Cycle Manager to optimize patient flow and office efficiency, supporting staff and physicians.

Qualifications

• Front desk processes, appointment flow, and resource management for dental office personnel.
• Guides patients through treatment plans and helps with financial arrangements.
• Works with Revenue Cycle Manager to improve front desk efficiency and patient flow.

Responsibilities

• Train and oversee Dental Office Patient Registration Specialists on scheduling, intake, billing, payments, and front desk processes.
• Review and improve front desk and patient flow processes with dental staff and Revenue Cycle Manager.
• Ensure compliance with regulatory agencies by communicating with clinical providers and maintaining HIPAA practices.
• Manage daily scheduling and coordinate treatment times with patient needs.
• Present and explain treatment plans and assist patients in scheduling and prioritizing treatments.
• Perform preauthorizations as needed and follow up with patients on payments and lab fees.

Skills

Dental office admin

HIPAA compliance

Customer service

Front desk operations

Education

High school diploma or equivalent

Tools

EMR/EHR systems

Job description

Under general supervision of the Revenue Cycle Manager, the Dental Coordinator is accountable for oversight of practices and services in the practice; specifically, front desk processes, patient appointment flow, and resource management for dental office personnel. The Dental coordinator will guide patients through treatment plans and help them make financial arrangements.

Core Duties and Responsibilities

• Training and performance of dental office Patient Registration Specialists of all processes related to patient scheduling, intake and registration, billing, payment collection, customer service practices and all other front desk processes
• In conjunction with Revenue Cycle Manager and other dental staff, review and improve on front desk and general patient flow processes
• Ensures compliance with regulatory agencies governing healthcare delivery by regularly communicating with clinical providers
• Fill cancelled/rescheduled appointments assuring schedule is full and check the daily schedule for accuracy.
• Understand dental procedures and dental terminology for proper scheduling and treatment coordinating.
• Coordinate daily schedule with patient treatment needs and available treatment times.
• Answers calls related to patient inquiries.
• Present and explain treatment plans.
• Assist the patient with establishing a plan for scheduling and prioritizing their treatment plan.
• Perform preauthorizations as needed and patient follow-up.
• Review and discuss lab fees with patients along with payment options and policies.
• Obtains a signed financial agreement to pay and collect payment for lab and treatment fees.
• Works with management and administration to address issues promptly
• Attend and participate in all required meetings and training sessions.
• Maintains CMS guided payment programs at the practice level
• Serve as a resource for physicians and staff with regard to EMR systems.
• Maintain patient confidentiality and adhere to HIPAA regulations as appropriate.
• Understand insurance benefits to effectively educate patients on their dental benefits.
• All other duties assigned by Revenue Cycle Manager