Treatment Coordinator

Bravere; Hot Springs (AR); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Medical, dental, vision

PTO and paid holidays

401k + company match

Uniform allowance

Growth and leadership opportunities

Job summary

Bravere in Hot Springs, AR seeks a Treatment Coordinator to bridge patients, clinicians, and front desk staff. You will guide patients through treatment plans, insurance benefits, and financial responsibilities with clarity and empathy.

You will coordinate scheduling, verify insurance, discuss costs, collect copays, and ensure a seamless patient journey from diagnosis to completion of care while staying organized in a fast-paced dental practice.

Qualifications

• High school diploma or equivalent required.
• Experience in dental/medical front office preferred.
• Strong understanding of dental insurance verification and EOB interpretation.
• Excellent customer service and communication skills.
• Ability to multitask with accuracy and professionalism.
• Proficient with practice management software.

Responsibilities

• Greet patients, check them in, and maintain a welcoming reception area.
• Answer calls promptly and route messages accurately.
• Explain treatment plans, insurance benefits, and patient financial responsibility.
• Collect copays and patient costs at time of service where applicable.
• Coordinate scheduling to support provider productivity and patient needs.
• Verify insurance benefits prior to appointments and update patient records.

Skills

Customer service

Communication

Multitasking

HIPAA compliance

Data entry

Education

High school diploma or equivalent

Tools

Eaglesoft

Open Dental

Dentrix

Job description

Position Overview

The Treatment Coordinator serves as a key liaison between patients, providers, and the front office team, ensuring patients clearly understand their recommended treatment, insurance benefits, and financial responsibility. This role supports informed decision-making and treatment acceptance by guiding patients through their care plans with clarity, accuracy, and empathy. The Treatment Coordinator works closely with clinical and administrative teams to coordinate scheduling, insurance verification, financial discussions, and follow-up care. Acting as a patient advocate, this role helps remove barriers to care by addressing questions, explaining options, and ensuring a seamless experience from diagnosis through completion of treatment. Strong communication, organizational, and financial skills are essential to successfully bridge clinical recommendations with patient affordability and confidence.

Who you are

• Warm, professional, and patient-focused
• Confident explaining treatment and insurance information
• Organized and highly detail-oriented
• Comfortable multitasking in a fast-paced environment
• Calm under pressure and solution-oriented
• Strong communicator, both in person and on the phone
• Accurate with data, numbers, and documentation
• Team-oriented and dependable
• Proactive and willing to step in where needed

Key Responsibilities

Patient Experience & Front Desk Support

• Greet patients on arrival, ensure they feel welcomed, & check them in for appointments.
• Answer incoming calls promptly and professionally; route calls and messages accurately.
• Maintain a clean, organized, and patient-friendly reception area.
• Assist patients with necessary forms, updates, and office policies.
• Support the team by communicating patient needs or concerns promptly.
• Communicate patient needs, concerns, or scheduling changes to the clinical and administrative team.
• Answer phone calls quickly and professionally.

Treatment Coordination & Financial Communication

• Review and explain treatment plans, insurance benefits, and estimated patient responsibility.
• Ensure patients understand financial expectations prior to treatment.
• Accurately collect copays, deductibles, and out-of-pocket costs at time of service when applicable.
• Coordinate treatment scheduling to support provider productivity and patient needs.
• Follow up with patients on pending or unscheduled treatment.

Insurance & Administrative Support

• Verify dental insurance benefits prior to appointments.
• Accurately input insurance information, EOBs, and payments into the practice management system.
• Assist with insurance claim follow-up, documentation, and appeals as needed.
• Upload insurance cards, EOBs, and supporting documents to patient records.
• Support accurate patient account maintenance and insurance tracking.

Scheduling, Recall & Workflow Support

• Work with team to manage and own schedule appropriately.
• Schedule new and existing patients while optimizing provider schedules.
• Confirm appointments and manage reschedules or cancellations.
• Assist with recall and reactivation efforts for overdue patients.
• Monitor daily schedule flow and proactively flag gaps, delays, or opportunities.

Minimum Qualifications

• High school diploma or equivalent
• Previous experience in a dental or medical front office
• Strong understanding of dental insurance verification and EOB interpretation
• Excellent customer service and communication skills
• Ability to multitask while maintaining accuracy and professionalism
• Computer proficiency and comfort using practice management software
• Ability to maintain patient confidentiality and comply with HIPAA

Preferred

• Experience as a Treatment Coordinator in a dental office or similar front-office role
• Knowledge of dental terminology and insurance workflows
• Experience with Practice Management Software (Eaglesoft, Open Dental, Dentrix, etc)
• Prior experience handling check-in, check-out, insurance, and financial discussions

Schedule

• Full-Time
• 30 – 40 hours per week

Benefits

• Medical, dental, vision + company contribution
• PTO and paid holidays
• 401k + company match
• Uniform allowance
• Growth and leadership opportunities