Treasury Support Specialist: Client Care & Online Payments

Third Coast Bank; Humble (TX); On-site; USD 42,000 - 61,000; Full time

Job summary

Third Coast Bank seeks a Treasury Management Support Specialist to assist business clients with online banking and treasury services. You will handle inquiries via phone, email, and live chat, ensuring timely resolution and escalation when needed.

You will collaborate with Operations, Sales, and Onboarding teams to resolve research and errors. The role emphasizes customer service excellence, adherence to procedures, and professional communication as you support various treasury products and

Qualifications

• High School Diploma or GED.
• One year of related work experience in a financial institution, preferably with some knowledge of online banking and payments.
• Ability to work in a deadline-driven, fast-paced environment.
• Ability to read and understand instructions, procedures and memos.
• Strong interpersonal and communication skills.
• Excellent organizational skills and time management.
• Demonstrated problem solving and ability to prioritize multiple tasks.
• Proficient in Microsoft Office (Outlook, Word, Excel, PowerPoint).
• Proficient in Adobe.

Responsibilities

• Assist clients with questions, requests, or issues regarding treasury products and services in a timely and efficient manner.
• Provide internal support and respond professionally to branch, lending, and other bank personnel.
• Adhere to department standards for quality of service.
• Assist with special projects such as updates, enhancements, and new product launches.
• Multitask and work independently or in a team setting.
• Solve problems using logic and discretion.
• Adapt to change and respond to all requests professionally.
• Analyze and solve problems where precedents may not exist.
• Understand and process multiple inquiries in a fast-paced environment.

Skills

Customer service

Communication

Multitasking

Problem solving

Microsoft Office

Adobe

Education

High School Diploma or GED

Tools

Microsoft Office Suite

Adobe

Job description

Third Coast Bank seeks a Treasury Management Support Specialist to assist business clients with online banking and treasury services. You will handle inquiries via phone, email, and live chat, ensuring timely resolution and escalation when needed.

You will collaborate with Operations, Sales, and Onboarding teams to resolve research and errors. The role emphasizes customer service excellence, adherence to procedures, and professional communication as you support various treasury products and