Treasury Management Specialist: Client Onboarding and Support

MidFirst Bank; Los Angeles (CA); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401(k) plan

Paid leave

Job summary

MidFirst Bank, a Southern California Best Employer, seeks a Treasury Management Support Specialist to provide technical and operational support for Treasury Management and Online Banking products. You will assist Relationship Managers onboarding clients, handle inquiries, and train staff on product features and controls.

The role requires 3+ years in banking operations and cash management, strong communication, and ability to analyze information to make recommendations.

Qualifications

• Minimum 3 years of experience in banking operations and cash management processes.
• Strong written and communication skills.
• Ability to present information clearly to business units, clients and managers.
• Knowledge of treasury management products; familiarity with Excel and Word processing.
• Ability to analyze, evaluate and interpret information to form conclusions and recommendations.

Responsibilities

• Assist Relationship Managers and Private Banking Officers in onboarding clients by providing a response to a client’s request for proposal, preparing client applications, agreements, and other required documentation, implementing new products and services for the client in a timely manner, and training the client in the appropriate use of the products.
• Assist customers with inquiries and problems related to Treasury Management and Electronic Banking questions and problems, or refer client to appropriate party. Follow up with customers or internal staff as necessary until the problem is resolved to the client’s satisfaction.
• Resolve problems within given authority.
• Be alert to potential fraud situations, and escal any concerns to appropriate manager as soon as possible.
• Be aware of all bank policies and procedures that are applicable to the Treasury Management function and products.
• Maintain an in-depth knowledge of all Treasury Management products, to include the risks to the Bank and available controls that have been implemented.
• Provide training to bank personnel on the features, benefits, risks, and controls of the various Treasury Management products as requested.
• Perform routine and scheduled operational tasks such as report reviews, file transfers, customer monitoring, and other assigned duties in a timely and efficient manner. Maintain customer files in a timely manner and complete filing on a daily basis.
• Assist in the coordination and support of audits and examinations.
• Participate in Bank and Department projects as assigned.

Skills

Banking operations

Cash management

Strong written & communication skills

Treasury management

Excel

Word processing

Tools

Excel

Word

Job description

MidFirst Bank, a Southern California Best Employer, seeks a Treasury Management Support Specialist to provide technical and operational support for Treasury Management and Online Banking products. You will assist Relationship Managers onboarding clients, handle inquiries, and train staff on product features and controls.

The role requires 3+ years in banking operations and cash management, strong communication, and ability to analyze information to make recommendations.