Treasury Ops & Client Support Specialist (Remote)

First Citizens; Raleigh, Columbia (NC, SC); Remote; USD 34,000 - 52,000; Full time

Job summary

First Citizens is seeking a remote Customer Service Associate to support Bank products and services within a dedicated business unit. The role operates from home, with eligibility to hire in Georgia, Florida, North Carolina and South Carolina, and requires availability from 8am to 5pm EST.

The position involves assisting clients, processing requests, and ensuring satisfaction through accurate data entry, workflow management, and effective issue resolution.

Qualifications

• High School Diploma or GED and 2 years' experience in Operations, Support, or Customer Service.
• Preferred: Customer service experience
• Strong communication skills
• 1+ year of banking experience
• Strong sense of professionalism

Responsibilities

• Account servicing, including creation and termination, and routine data entry.
• Operations handling for customer, vendor, and associate inquiries.
• Develops relationships to improve service experience and resolve issues.
• Provides banking product knowledge to support customers.

Skills

Customer Service

Education

High School Diploma or GED

Job description

First Citizens is seeking a remote Customer Service Associate to support Bank products and services within a dedicated business unit. The role operates from home, with eligibility to hire in Georgia, Florida, North Carolina and South Carolina, and requires availability from 8am to 5pm EST.

The position involves assisting clients, processing requests, and ensuring satisfaction through accurate data entry, workflow management, and effective issue resolution.