Treasury Management Business Support Specialist

First Citizens; Raleigh, Columbia (NC, SC); A distancia; USD 34.000 - 52.000; Jornada completa

Descripción de la vacante

First Citizens is seeking a remote Customer Service Associate to support Bank products and services within a dedicated business unit. The role operates from home, with eligibility to hire in Georgia, Florida, North Carolina and South Carolina, and requires availability from 8am to 5pm EST.

The position involves assisting clients, processing requests, and ensuring satisfaction through accurate data entry, workflow management, and effective issue resolution.

Formación

• High School Diploma or GED and 2 years' experience in Operations, Support, or Customer Service.
• Preferred: Customer service experience
• Strong communication skills
• 1+ year of banking experience
• Strong sense of professionalism

Responsabilidades

• Account servicing, including creation and termination, and routine data entry.
• Operations handling for customer, vendor, and associate inquiries.
• Develops relationships to improve service experience and resolve issues.
• Provides banking product knowledge to support customers.

Conocimientos

Customer Service

Educación

High School Diploma or GED

Descripción del empleo

Overview

This is a remote role that may only be hired in Georgia, Florida, North Carolina and South Carolina with the ability to work 8am-5pm EST.

This position supports Bank products or services within a business unit, in the execution of daily operating activities. Works directly with individuals to address issues and respond to inquiries. Facilitates workflow and ensures client satisfaction through the handling, processing, and servicing of requests.

Responsibilities & Qualifications

Duties & Responsibilities:

• Account Servicing - Manages accounts, portfolios, or packages specific to line of business, including creation and termination. Performs routine data entry, processing, and documentation. Ensures accuracy and compliance with all rules and regulations.


• Operations - Performs various operational tasks that occur during customer, vendor, and associate inquiries.


• Service & Support - Develops relationships with customers, associates, or vendors to achieve business goals and streamline service experience. Determines target needs and provides resolution.


• Business Proficiency - Provides knowledge in area of work. Assists in troubleshooting for both internal and external parties. May assist in promotion and distribution of Bank products or services.

Qualifications:

Minimum Required Education and Experience: High School Diploma or GED and 2 years' experience in Operations, or Support, or Customer Service

Preferred Qualifications:

• - Customer Service Experince


• - Strong Communication Skills


• - 1+ year of Banking


• - Strong sense of professionalism

Additional Information

Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.