Treasury Services Specialist – Client Support & Digital Banking

Greek Peak Mountain Resort; Bluefield (VA); On-site; USD 26,000 - 36,000; Full time

Job summary

First Community Bank is seeking a Treasury Services Support Specialist to assist internal and external customers with non-credit commercial products, including Digital Business Banking, merchant services, and treasury operations. You will provide technical assistance and ensure service level targets are met.

The role involves maintaining client records, resolving issues, and supporting implementation and setup activities, with occasional in-person client visits as needed.

Qualifications

• High school diploma or equivalent.
• One to three years of banking experience.
• Excellent customer service experience.
• Excellent written and verbal communication skills.
• Proficiency in Windows environment and Microsoft Office tools.

Responsibilities

• Maintain customer records and archive documentation for Digital Business Banking, ACH origination, Remote Deposit Capture, online wire transfers, Positive Pay, lockbox, and Merchant Services.
• Provide customer service by phone or email for Digital Business Banking, Xpress Banking, and Bill Pay support.
• Meet service level expectations for setup and training, may require in-person client visits for implementations.
• Research problems, take action, and keep Treasury Services management in the loop.
• Submit service tickets to process increases, and archive related documentation.
• Support market staff with documentation accuracy, system updates, and periodic reviews.
• Assist in fraud alert monitoring for ACH origination and online transfers.
• Understand and apply operational and regulatory procedures for Treasury Services.
• Participate in special projects pertaining to Commercial/Treasury Services.
• Complete training within the expected timeframes.

Skills

Customer service

Written & verbal communication

Tech proficiency

Multitasking

Teamwork

Education

High school diploma or equivalent

Tools

Digital Business Banking

Xpress Banking

Bill Pay

Windows OS

Microsoft Office (Outlook/Word/Excel)

Job description

First Community Bank is seeking a Treasury Services Support Specialist to assist internal and external customers with non-credit commercial products, including Digital Business Banking, merchant services, and treasury operations. You will provide technical assistance and ensure service level targets are met.

The role involves maintaining client records, resolving issues, and supporting implementation and setup activities, with occasional in-person client visits as needed.