Treasury Management Client Support Specialist

First Business Bank; United States; On-site; USD 50,000 - 70,000; Full time

Job summary

First Business Bank is seeking a Treasury Management Support Associate to deliver high-quality client service for ACH, electronic banking, and other treasury solutions. You will partner with Treasury Management Officers and internal teams to onboard clients, perform product setups, and provide ongoing support.

The role emphasizes strong communication, onboarding, and training responsibilities, with hours 8am–5pm PST or 10am–7pm CST, reflecting our client-focused approach.

Qualifications

• 1–3+ years experience in Treasury Management, ACH operations, cash management, or related banking support.
• Experience supporting business or commercial banking clients.
• Experience with onboarding, implementation, training, or product support.

Responsibilities

• Provide exceptional client service and manage SLAs.
• Assist with product setup, onboarding, troubleshooting, and client education.
• Coordinate with internal teams to resolve issues and ensure timely responses.
• Conduct virtual and in-person client trainings to drive product adoption.

Skills

Customer service

Communication

Time management

Problem solving

Tools

Treasury Management platforms

NACHA rules

Job description

First Business Bank is seeking a Treasury Management Support Associate to deliver high-quality client service for ACH, electronic banking, and other treasury solutions. You will partner with Treasury Management Officers and internal teams to onboard clients, perform product setups, and provide ongoing support.

The role emphasizes strong communication, onboarding, and training responsibilities, with hours 8am–5pm PST or 10am–7pm CST, reflecting our client-focused approach.