Treasury Management Business Support Specialist

First Citizens Bank; Columbia (SC); Remote; USD 40,000 - 50,000; Full time

Job summary

First Citizens Bank is seeking a remote Operations Specialist in the United States, supporting customers from GA, FL, NC, and SC with a standard 8am–5pm EST schedule. You will address inquiries, process requests, and help ensure client satisfaction through accurate servicing of bank accounts and related activities.

Ideal candidates have a High School Diploma or GED and at least two years in operations, support, or customer service, plus strong communication and professionalism.

Qualifications

• High School Diploma or GED and 2 years' experience in Operations, Support, or Customer Service
• Customer Service Experience
• Strong Communication Skills
• 1+ year of Banking
• Strong sense of professionalism

Responsibilities

• Account Servicing - Manages accounts, portfolios, or packages; data entry and documentation with accuracy and compliance.
• Operations - Handles operational tasks during inquiries from customers, vendors, and associates.
• Service & Support - Builds relationships and provides resolution to achieve business goals and improve service.
• Business Proficiency - Shares knowledge in area of work and assists in troubleshooting and product promotion.

Skills

Customer Service Experience

Strong Communication Skills

1+ year of Banking

Strong sense of professionalism

Education

High School Diploma or GED

Job description

Overview

This is a remote role that may only be hired in Georgia, Florida, North Carolina and South Carolina with the ability to work 8am-5pm EST.

This position supports Bank products or services within a business unit, in the execution of daily operating activities. Works directly with individuals to address issues and respond to inquiries. Facilitates workflow and ensures client satisfaction through the handling, processing, and servicing of requests.

Responsibilities & Qualifications

Duties & Responsibilities:

• Account Servicing - Manages accounts, portfolios, or packages specific to line of business, including creation and termination. Performs routine data entry, processing, and documentation. Ensures accuracy and compliance with all rules and regulations.


• Operations - Performs various operational tasks that occur during customer, vendor, and associate inquiries.


• Service & Support - Develops relationships with customers, associates, or vendors to achieve business goals and streamline service experience. Determines target needs and provides resolution.


• Business Proficiency - Provides knowledge in area of work. Assists in troubleshooting for both internal and external parties. May assist in promotion and distribution of Bank products or services.

Qualifications:

Minimum Required Education and Experience: High School Diploma or GED and 2 years' experience in Operations, or Support, or Customer Service

• Customer Service Experince


• Strong Communication Skills


• 1+ year of Banking


• Strong sense of professionalism

Additional Information

Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.