Treasury Management Support Specialist

Hancock Whitney; New Orleans (LA); On-site; USD 40,000 - 55,000; Full time

Job summary

Hancock Whitney in New Orleans, LA seeks a Treasury Services Client Support Associate 1 to assist commercial customers and internal teams with Treasury Management products and services.

You will handle calls, emails, and Teams messages, provide product training, and communicate with lines of business on system and fraud issues, while ensuring compliance with banking laws.

Requires a high school diploma and 1–2 years of banking experience; Treasury Products experience preferred.

Qualifications

• High school diploma or GED required.
• 1-2 years banking experience including customer service.
• 1 year Treasury Products & Services experience preferred.
• Basic understanding of banking products and services.
• Strong attention to detail and ability to follow processes and guidelines.
• Proficient in Microsoft Office (Excel, Outlook, Word).
• Good written and verbal communication skills.
• Ability to manage multiple tasks and meet deadlines in a fast-paced environment.

Responsibilities

• Provide customer service and support for Treasury Management products and services.
• Support commercial customers and internal associates via calls, emails, and Teams messages.
• Provide customer training for Treasury Management products and services.
• Communicate with line of business on system and fraud issues impacting customers.
• Handle additional daily responsibilities related to Treasury Management servicing for new offerings.
• Comply with applicable banking laws and regulations including Bank Secrecy Act.

Skills

Customer service

Communication

Multitasking

Detail oriented

Education

High school diploma / GED

Tools

Microsoft Office

Job description

Hancock Whitney in New Orleans, LA seeks a Treasury Services Client Support Associate 1 to assist commercial customers and internal teams with Treasury Management products and services.

You will handle calls, emails, and Teams messages, provide product training, and communicate with lines of business on system and fraud issues, while ensuring compliance with banking laws.

Requires a high school diploma and 1–2 years of banking experience; Treasury Products experience preferred.