Client-Focused Teller & Relationship Builder

Hancock Whitney Corp.; New Orleans (LA); On-site; USD 30,000 - 45,000; Full time

Job summary

Hancock Whitney Corp. in New Orleans, LA, is seeking a Customer Service/ Teller role to deliver accurate, efficient service and build strong client relationships.

You will handle deposits, withdrawals, loan payments, and various transactions while educating clients on digital banking options. You will also contribute to risk management and compliance, support lobby operations, and provide referrals to partners as financial needs arise.

Qualifications

• High School diploma or GED required.
• 6 months of cash-handling, retail, or teller experience required.
• Previous sales and referral experience strongly preferred.

Responsibilities

• Deliver exceptional client interactions with accuracy, speed, problem resolution, risk mitigation, and personalized engagement.
• Handle client transactional needs including deposits, withdrawals, check cashing, credit card advances, money orders, negotiable items, and loan payments.
• Respond to client servicing requests such as account maintenance and service charge inquiries, applying product and procedural knowledge to resolve issues quickly and effectively.
• Build, maintain, and grow client relationships through high-quality, personalized interactions, in-person and via outbound calls.
• Educate clients on digital solutions (mobile, online, and ATM banking) to promote convenience and self-service adoption.
• Refer clients to internal business partners as financial needs are identified.
• Support financial center operations, including opening/closing procedures, vault management, night depository, cash drawer setup, workstation preparation, and balancing.
• Assist in managing operational loss through fraud detection, holds, overrides as needed, and maintaining balancing standards.
• Uphold risk management, compliance, and security standards; maintain operational and financial soundness.
• Uphold professionalism standards, including appearance and workstation organization.
• Actively manage the lobby by greeting, engaging, and directing client traffic.
• Perform research, special projects, and other duties as assigned by management.

Skills

Cash handling

Customer service

Retail banking

Sales/referrals

Education

High School diploma or GED

Job description

Hancock Whitney Corp. in New Orleans, LA, is seeking a Customer Service/ Teller role to deliver accurate, efficient service and build strong client relationships.

You will handle deposits, withdrawals, loan payments, and various transactions while educating clients on digital banking options. You will also contribute to risk management and compliance, support lobby operations, and provide referrals to partners as financial needs arise.