Treasury Management - Support Specialist I

NBH Bank; Kansas City (MO); On-site; USD 42,000 - 64,000; Full time

Job summary

NBH Bank in Missouri is seeking a Treasury Management Support Specialist to handle inbound calls and assist clients with Treasury Management services including Remote Deposit Capture, ACH, Wire transfers, Positive Pay and Business Online Banking.

You will provide onboarding training, on-the-job coaching, and ongoing technical assistance while maintaining high standards of client satisfaction and regulatory compliance.

Qualifications

• Must have a High School diploma or equivalent.
• At least 1 year in Treasury Management or financial services.

Responsibilities

• Answer inbound Treasury Management calls and assist clients with product usage.
• Provide onboarding training and ongoing technical assistance.
• Troubleshoot inquiries and resolve moderately complex issues.
• Maintain product knowledge and ensure regulatory compliance.
• Deliver white-glove client support and effective written communication.

Skills

Excellent communication

Interpersonal skills

Organizational skills

Problem solving

Written communication

Multitasking

Mentoring others

Attention to detail

Regulatory basics

Education

High School diploma or equivalent

1+ year Treasury Management/financial services experience

Tools

MS Office (Outlook, Word, Excel)

Job description

Standard working hours are 8:00 a.m. to 5:00 p.m. Central Time, with flexibility to work a 9:00 a.m. to 6:00 p.m. closing shift as needed to meet staffing coverage requirements.

It starts with our culture ...

Common sense has never been common.

If it were, the world would be a different place. Things would run smoothly and on time. People would do what they say and say what they do. Everything would be fair, without all the small talk. And banks would only sell you what you need. When a banker looked at a client, they wouldn't just see a number, they'd see a dad or a mom or a graduate or a business owner. Our Bankers understand the complexities of people's lives and offer simple solutions.

That's the basics of Relationships. Fairness. Simplicity. When you choose our Company, you have an opportunity to make an impact beyond the walls of our buildings.

We have a long-standing commitment to Equity, Diversity and Inclusion. Through our banking relationships, investing, grants, and volunteerism, NBH Bank promotes the growth, revitalization and sustainability of the communities we serve. We believe that these are important elements in building and sustaining a successful organization and a positive, results-driven culture. We strive for all of our associates to feel welcome and empowered at work.

This type of position is ideal for someone looking to build a career in Treasury Management. We will provide you training and coaching throughout your onboarding experience, as well as on the job. As you demonstrate success, there will be opportunities for advancement within our organization.

As a Treasury Management Support Specialist, you will work with and through others, building and maintaining relationships. You will also need to operate as an effective communicator, who is able to stimulate and motivate others while being aware of and responsive to their needs and concerns. Detail work is a major focus of the job, and those details need to be handled quickly, correctly, and efficiently and working within established guidelines.

As a Treasury Management Support Specialist, you will be responsible for receiving inbound Treasury Management calls and assisting clients with the use of all Treasury Management services while seamlessly creating a high level of client satisfaction. You will be responsible for the implementation, daily support, training and technical assistance of Treasury Management products including Remote Deposit Capture, ACH, Wire transfers, Positive Pay and Business Online Banking. Troubleshooting and responding to inquiries and problems of a moderately complex and technical nature received via phone call and email.

As a Treasury Management Support Specialist, you will effectively manage client issues identified in the production environment and ensure all technical support needs are addressed in a timely fashion. You will be expected to provide ongoing white-glove support of all Treasury Management products, educating both clients and associates. Having the ability to communicate effectively via email by utilizing proper grammar and punctuation skills is a must, as is interacting with others (co-workers, management, clients, and vendors) in a professional and tactful manner including treating them with respect and consideration regardless of their status or position. Additionally, you will maintain knowledge of banking products/services and consistent compliance with regulations and bank policies and procedures related to the position.

Minimum Requirements:

To be considered for this position, you must possess the following qualifications.

• High School diploma or equivalent
• 1+ year of relevant job experience with Treasury Management or financial services

Desired Qualifications:

To be considered an ideal candidate, you should possess some of the following qualifications:

• 2+ years of relevant job experience with Treasury Management Operations or Support
• Experience with bank call center/client servicing
• Banking Center experience

Skills and Abilities:

Below is a general list of desired skills and abilities; this is not an exhaustive list.

• Basic knowledge of financial services compliance
• Excellent communication and interpersonal skills
• Excellent organizational and problem solving skills
• Strong oral and written communication skills
• Proficient in MS Office applications which include Outlook, Word and Excel
• Ability to handle multiple tasks simultaneously in a fast paced, diverse and growth-oriented environment
• Ability to teach or foster development in others
• Heightened problem solving abilities