Financial Center Teller & Client Experience Specialist

Hancock Whitney; Houma (LA); On-site; USD 32,000 - 40,000; Full time

Job summary

Hancock Whitney in Houma, LA is seeking an attentive Teller to serve customers with accuracy and speed. You will handle deposits, withdrawals, loan payments, and a variety of cash transactions while promoting digital banking options and cross-selling to internal partners.

The role requires a High School diploma or GED and at least 6 months of cash-handling or teller experience, with preferred sales/referral background. Weekend/evening shifts may be required.

Qualifications

• High School diploma or GED required.
• 6 months of cash-handling, retail, or teller experience required.
• Previous sales and referral experience strongly preferred.

Responsibilities

• Deliver exceptional client interactions emphasizing accuracy, speed, problem resolution, risk mitigation, and personalized engagement.
• Handle client transactional needs including deposits, withdrawals, check cashing, credit card advances, money orders, negotiable items, and loan payments.
• Respond to client servicing requests applying product and procedural knowledge to resolve issues quickly and effectively.
• Build, maintain, and grow client relationships through high-quality, personalized interactions, both in-person and via outbound phone calls.
• Educate clients on digital solutions (mobile, online, and ATM banking) to promote convenience and self-service adoption.
• Refer clients to internal business partners as financial needs are identified.
• Support financial center operations, including opening/closing procedures, vault management, night depository, cash drawer setup, workstation preparation, and balancing.
• Assist in managing operational loss through fraud detection, hold placement, seeking supervisory overrides as needed, and maintaining superior balancing standards.
• Uphold all risk management, compliance, and security standards, maintaining operational and financial soundness.
• Uphold professionalism standards, including appearance, demeanor, and workstation organization.
• Actively manage the lobby by greeting, engaging, and directing client traffic.
• Perform research, special projects, and other duties as assigned by management.

Skills

Cash handling

Customer service

Sales/referrals

Compliance awareness

Education

High School diploma or GED

Job description

Hancock Whitney in Houma, LA is seeking an attentive Teller to serve customers with accuracy and speed. You will handle deposits, withdrawals, loan payments, and a variety of cash transactions while promoting digital banking options and cross-selling to internal partners.

The role requires a High School diploma or GED and at least 6 months of cash-handling or teller experience, with preferred sales/referral background. Weekend/evening shifts may be required.