Treasury Management Client Support Specialist

Hancock Whitney; Town of Texas (WI); On-site; USD 42,000 - 54,000; Full time

Job summary

Hancock Whitney in Wisconsin is seeking a Treasury Services Client Support Associate 1 to assist commercial customers and internal teams using Treasury Management services, ensuring accurate processing and contributing to customer satisfaction.

You will handle calls and emails, provide product training, communicate fraud and system issues to lines of business, and help with new product offerings while complying with banking laws and regulations.

Qualifications

• High school diploma or GED required.
• 1-2 years of banking experience including customer service focus.
• 1 year of Treasury Products & Services experience preferred.
• Basic understanding of banking products and services.
• Strong attention to detail and ability to follow processes and guidelines.
• Proficient in Microsoft Office (Excel, Outlook, Word).
• Good written and verbal communication skills.
• Ability to manage multiple tasks and meet deadlines in a fast-paced environment.

Responsibilities

• Provide customer service and support for Treasury Management products and services.
• Support both the commercial customer base and internal associates through incoming calls, emails, and Teams messages.
• Provide customer training for Treasury Management products & services for the commercial customer base.
• Communicate with Line of Businesses on system and fraud issues impacting customers.
• Additional daily responsibilities relating to servicing the Treasury Management customer base established for new product and service offering(s).
• Comply with all applicable federal, state, and local banking and industry related laws and regulations including but not limited to the Bank Secrecy Act.

Skills

Banking experience

Customer service

Attention to detail

MS Office

Communication skills

Education

GED

Tools

Microsoft Office

Job description

Hancock Whitney in Wisconsin is seeking a Treasury Services Client Support Associate 1 to assist commercial customers and internal teams using Treasury Management services, ensuring accurate processing and contributing to customer satisfaction.

You will handle calls and emails, provide product training, communicate fraud and system issues to lines of business, and help with new product offerings while complying with banking laws and regulations.