Trust Operations Specialist II: Cash & Reconciliation Expert

Hancock Whitney; New Orleans (LA); On-site; USD 45,000 - 65,000; Full time

Job summary

Hancock Whitney in New Orleans, LA, seeks an experienced professional to process and reconcile complex Trust transactions and provide essential administrative support. You will serve as a direct contact for research items and help guide workflows within project teams.

The role emphasizes accuracy, strong banking knowledge, and the ability to work with others in a fast-paced department. A background in Trust or bank operations and proficiency with Microsoft Office are valued.

Qualifications

• High School Diploma or GED required.
• Degree in Business, Finance, or Accounting preferred.
• 3–5 years of Trust, securities, or bank operations experience preferred.
• Strong knowledge of banking principles and accounting practices.
• Proficient in Microsoft Office (Word, Access, Excel).
• Strong organizational and time management skills.

Responsibilities

• Performs data entry on the Trust Accounting System for cash processing to support disbursement and receipt transactions for checks, wires, ACH, transfers, tax withholding, and general ledger posting.
• Prints and mails Trust checks.
• Reconciles transactions entered into various Trust processing applications to support wires, ACH, deposit accounts, and general ledger processing.
• Settles cash management transactions and securities transactions and places resulting trades with fund companies and custodians based on Trust account cash transactions.
• Reconciles cash management and securities transactions, positions, and income.
• Reviews paperwork to insure completeness, accuracy, and proper authorizations.
• Responds to both internal and external customer inquiries.
• Sorts and distributes incoming mail and send out outgoing mail.
• Brings daily entries to branch teller.
• Processes asset income received on trust assets and researches income exceptions.
• Prepares exception reports for management to track outstanding items to support audit controls.
• Provides assistance to staff members on issues of a complexity and resolves most on own.
• Provides assistance to staff members for workflow guidance.
• Participates on department project implementations as assigned.

Skills

Data entry

Reconciliation

Customer inquiries handling

Microsoft Office

Teamwork

Time management

Analytical skills

Communication skills

Education

High School Diploma / GED

Business/Finance/Accounting degree preferred

Tools

Microsoft Word

Microsoft Access

Microsoft Excel

Job description

Hancock Whitney in New Orleans, LA, seeks an experienced professional to process and reconcile complex Trust transactions and provide essential administrative support. You will serve as a direct contact for research items and help guide workflows within project teams.

The role emphasizes accuracy, strong banking knowledge, and the ability to work with others in a fast-paced department. A background in Trust or bank operations and proficiency with Microsoft Office are valued.