Treasury Management Support Lead - Client Training

Busey Bank; Town of Tomahawk (WI); Hybrid; USD 29,000 - 33,000; Full time

Benefits offered by this job

401(k) match

Profit sharing

Employee stock purchase plan

Paid time off

Medical

Dental

Vision

Company-paid life insurance

Long-term disability

Supplemental voluntary life insurance

Short-term and long-term disability

Wellness incentives

Employee assistance program

Pre-tax health savings accounts

Flexible spending accounts

Job summary

Busey Bank is seeking a Treasury Management Support Specialist to assist Treasury Management Executives, Commercial Relationship Managers, Commercial Loan Coordinators, Retail and customers with treasury management services. You will handle inquiries via phone or email, offer training on cash management tools, and ensure smooth operation of treasury products.

The role requires strong communication, knowledge of banking policies, and ability to multi-task in a fast-paced environment.

Qualifications

• Knowledge of line of business policies, procedures and products.
• Strong oral and written communication skills.
• Experience with banking or financial services is preferred.

Responsibilities

• Respond to general and technical inquiries about treasury management services.
• Provide training on ACH processing, online wires, online banking, bill pay, and more.
• Maintain treasury management product systems and customer documents.
• Stay informed on treasury regulations and fraud response procedures.
• Support commercial deposits, cash management and related services.
• Escalate urgent issues to management when needed.

Skills

Communication skills

Banking policies

Operational workflows

Secure file transmissions

Education

High school diploma or equivalent

College degree preferred

2 years of customer service experience preferred

Tools

Microsoft Office

Excel

Adobe Acrobat

Job description

Busey Bank is seeking a Treasury Management Support Specialist to assist Treasury Management Executives, Commercial Relationship Managers, Commercial Loan Coordinators, Retail and customers with treasury management services. You will handle inquiries via phone or email, offer training on cash management tools, and ensure smooth operation of treasury products.

The role requires strong communication, knowledge of banking policies, and ability to multi-task in a fast-paced environment.