Treasury Management Operations Lead

Busey Bank; Leawood (KS); On-site; USD 73,000 - 95,000; Full time

Benefits offered by this job

401(k) match

Profit sharing

Employee stock purchase plan

Paid time off

Medical, dental, vision

Job summary

Busey Bank in Leawood, KS, seeks a Treasury Management Services Supervisor to lead a multifunctional team, ensure accurate onboarding of Treasury Management clients, maintain strong risk controls, and drive efficiency across operations.

You will mentor staff, coordinate implementations, oversee NACHA risk updates, partner with Treasury Product, and uphold regulatory and policy standards while delivering exceptional client service.

Qualifications

• Bachelor's degree or equivalent combination of education and/or work experience.
• Minimum five years of relevant banking experience with strong commercial and customer service emphasis.
• Minimum two years of demonstrated success as a supervisor or manager.
• Experience in treasury management or commercial account space preferred.
• Knowledge of Treasury Risk management practices and fraud prevention controls.
• Experience working in a regulated banking environment with audit and compliance responsibilities.

Responsibilities

• Lead, coach, develop, and manage a team of Treasury Management Operations professionals.
• Train, develop and provide guidance to Treasury Services team members in all areas of job responsibilities, including laws, regulations, risk identification, software, and related updates.
• Clearly communicate performance expectations to team members and address any deficiencies in a timely manner.
• Establish performance expectations, service standards, and accountability measures.
• Monitor staffing levels, workload distribution, productivity, and service level adherence.
• Monitor workflow for operational efficiency, analyze operational effectiveness of all procedures; implement changes and operational improvements where necessary.
• Maintain a high level of product and process knowledge.
• Oversee onboarding and implementation activities for Treasury Management clients.
• Ensure timely and accurate setup of Treasury Management products and services.
• Oversee maintenance, new implementation and quality control efforts.
• Monitor onboarding metrics and identify opportunities to enhance client experience and reduce implementation timelines.
• Resolve escalated client implementation issues and service concerns.
• Prepare and deliver reporting to management in a timely and accurate manner.
• Direct the daily operations of the team and manage escalation for problem resolution.
• Support Treasury Management risk management activities, including owning NACHA Rules updates and ensure Bank is in compliance.
• Partner with Treasury Product to ensure ACH client education training material and communication is executed Ensure adherence to internal policies, regulatory requirements, and audit expectations.
• Develop and maintain policies and procedures.
• Remain current with regulatory expectations and Treasury Services products and services.
• Interact with internal and external clients while providing service excellence.
• Develop and maintain trusted, positive relationships with employees, clients, and vendors.

Skills

Strong communication

Decision-making

Problem-solving

Leadership and management

Treasury Management products knowledge

Customer service

Education

Bachelor's degree or equivalent combination of education and/or work experience

Minimum five years of relevant banking experience

Minimum two years of demonstrated success as a supervisor or manager

Tools

Salesforce/nCino

Job description

Busey Bank in Leawood, KS, seeks a Treasury Management Services Supervisor to lead a multifunctional team, ensure accurate onboarding of Treasury Management clients, maintain strong risk controls, and drive efficiency across operations.

You will mentor staff, coordinate implementations, oversee NACHA risk updates, partner with Treasury Product, and uphold regulatory and policy standards while delivering exceptional client service.