Treasury Management Lead — Online Banking & Ops

CTBC Bank Corp. (USA); Los Angeles (CA); On-site; USD 120,000 - 165,000; Full time

Job summary

CTBC Bank Corp. (USA) seeks a Senior Manager of Treasury Management Services to lead day-to-day operations, client onboarding, and service delivery for Treasury Management and Online Banking platforms.

You will drive performance, compliance, and a culture of continuous improvement. Collaborate with IT, Operations, Compliance and product teams to optimize workflows, leverage automation, and enhance client experience while mentoring a high-performing team in a dynamic banking environment in Los

Qualifications

• Bachelor’s degree in business or related field is required.
• Must have 7+ years of online banking, banking operations, or equivalent experience.
• Must have 5+ years of previous management responsibilities
• Extensive knowledge of online banking, information technology, and operational procedures
• Strong analytical ability to use logic and reasoning to solve problems.
• Strong written and verbal communication skills.
• Advanced skill and proficiency in Microsoft Office Programs (Word, Excel, PowerPoint, Outlook).

Responsibilities

• Lead and manage Treasury Management Services operations, implementations, client onboarding, training, technical support, and customer service activities.
• Supervise, coach, and develop department staff to ensure high performance, employee engagement, business continuity, and succession readiness.
• Manage team workload, staffing, and resource allocation to ensure adequate coverage and timely service delivery.
• Establish performance expectations, monitor productivity, and implement strategies to improve operational effectiveness and customer satisfaction.
• Serve as a subject matter expert for treasury management and online banking products and services.
• Oversee daily Treasury Management and Online Banking operations to ensure compliance with established policies, procedures, and service standards.
• Develop and implement solutions that enhance service quality, improve response times, and streamline customer support processes.
• Utilize internal and external resources to minimize service disruptions and communicate significant issues and recommendations to senior management.
• Maintain comprehensive knowledge of all treasury management and digital banking products, services, and related operational procedures.
• Provide training, coaching, and ongoing support to department staff on treasury management products, digital banking services, operational processes, and regulatory requirements.

Skills

Analytical ability

Written and verbal communication

Organizational skills

Attention to detail

Customer service mindset

Education

Bachelor’s degree in business or related field

Tools

Microsoft Office (Word, Excel, PowerPoint, Outlook)

Job description

CTBC Bank Corp. (USA) seeks a Senior Manager of Treasury Management Services to lead day-to-day operations, client onboarding, and service delivery for Treasury Management and Online Banking platforms.

You will drive performance, compliance, and a culture of continuous improvement. Collaborate with IT, Operations, Compliance and product teams to optimize workflows, leverage automation, and enhance client experience while mentoring a high-performing team in a dynamic banking environment in Los