Treasury Management Operations Lead — Process & Client Success

FIRST INTERNATIONAL BANK & TRUST; Bismarck (ND); On-site; USD 75,000 - 110,000; Full time

Job summary

First International Bank & Trust is seeking a Treasury Management Operations Supervisor to lead the day-to-day operational support behind our Treasury Management services, driving accuracy, efficiency, and an exceptional customer experience. The role partners with Treasury Management, Digital Banking, Fraud, and Operations teams to ensure services are delivered accurately.

Responsibilities include supervising TM operations, training staff, and improving processes for onboarding and client

Qualifications

• Bachelor’s degree from a four-year college or university.
• 7–10 years of related banking experience.
• Treasury Management operations and Online Banking experience preferred.
• Strong problem-solving, organizational, and communication skills.
• Proficiency with Microsoft Office and banking technology platforms.

Responsibilities

• Lead and support daily Treasury Management operations, ensuring services are delivered accurately and on time.
• Provide guidance, training, and support to business customers and internal partners on Treasury Management products and services.
• Oversee setup, maintenance, and quality control of Treasury Management services, including ACH, wires, positive pay, remote deposit capture, and business online banking.
• Manage support requests, troubleshoot customer issues, and coordinate resolution with internal teams and third-party vendors.
• Develop, maintain, and improve operational procedures, workflows, and resource materials that promote consistency and efficiency.
• Monitor system updates, account analysis activities, and operational reviews to ensure accuracy and compliance.
• Partner with Treasury Management Officers and other banking teams to support customer onboarding, implementations, and ongoing relationship management.
• Assist with annual customer reviews, documentation requirements, and operational audits.
• Identify opportunities to improve processes, enhance the customer experience, and strengthen operational performance.

Skills

Customer-focused

Attention to detail

Problem solving

Leadership

Communication

Collaboration

Education

Bachelor's degree

Tools

Microsoft Office

Banking technology platforms

Job description

First International Bank & Trust is seeking a Treasury Management Operations Supervisor to lead the day-to-day operational support behind our Treasury Management services, driving accuracy, efficiency, and an exceptional customer experience. The role partners with Treasury Management, Digital Banking, Fraud, and Operations teams to ensure services are delivered accurately.

Responsibilities include supervising TM operations, training staff, and improving processes for onboarding and client