Treasury Management CX Specialist II — Expert Support & Training

The Huntington National Bank; Columbus (OH); Hybrid; USD 60,000 - 80,000; Full time

Job summary

The Huntington National Bank is seeking a Commercial Card Treasury Management Customer Experience Specialist II to provide advanced support for the Treasury Management segment. You will identify and resolve complex servicing issues, mentor peers, and contribute to process improvements within a strong team environment.

The role emphasizes collaboration, product knowledge, and exceptional customer service, with structured opportunities for training and growth.

Qualifications

• High School Diploma or equivalent.
• 3 or more years of Treasury Management experience.

Responsibilities

• Identify, research, analyze and resolve complex problems regarding the servicing of customers.
• Prioritize service issues and ensure timely, accepted resolutions by the customer.
• May perform training or education for customers on specific products.
• Acts as internal resource for inquiries.
• May recommend process improvements and efficiencies for product and service workflows.
• Research, consultation and/or resolution, and policy or procedure interpretation for other internal departments.
• Acts as mentor to less experienced Treasury Management Customers Service Specialists.
• Performs other duties as assigned.

Education

High School Diploma or equivalent

Tools

Microsoft Office

Job description

The Huntington National Bank is seeking a Commercial Card Treasury Management Customer Experience Specialist II to provide advanced support for the Treasury Management segment. You will identify and resolve complex servicing issues, mentor peers, and contribute to process improvements within a strong team environment.

The role emphasizes collaboration, product knowledge, and exceptional customer service, with structured opportunities for training and growth.