Treasury Mgmt Customer Exp Specialist II

The Huntington National Bank; Columbus (OH); Hybrid; USD 60,000 - 80,000; Full time

Job summary

The Huntington National Bank is seeking a Commercial Card Treasury Management Customer Experience Specialist II to provide advanced support for the Treasury Management segment. You will identify and resolve complex servicing issues, mentor peers, and contribute to process improvements within a strong team environment.

The role emphasizes collaboration, product knowledge, and exceptional customer service, with structured opportunities for training and growth.

Qualifications

• High School Diploma or equivalent.
• 3 or more years of Treasury Management experience.

Responsibilities

• Identify, research, analyze and resolve complex problems regarding the servicing of customers.
• Prioritize service issues and ensure timely, accepted resolutions by the customer.
• May perform training or education for customers on specific products.
• Acts as internal resource for inquiries.
• May recommend process improvements and efficiencies for product and service workflows.
• Research, consultation and/or resolution, and policy or procedure interpretation for other internal departments.
• Acts as mentor to less experienced Treasury Management Customers Service Specialists.
• Performs other duties as assigned.

Education

High School Diploma or equivalent

Tools

Microsoft Office

Job description

Description

Summary:

The Commercial Card Treasury Management Customer Experience Specialist II provides an advanced level of product and service support to the Treasury Management segment.

Duties & Responsibilities:

• Responsible for identifying, researching, analyzing and resolving complex problems with regard to the servicing of customers.
• Prioritizes service issues and ensures they are completed on time and with a recognized / accepted resolution by the customer.
• May perform training or education for customer on specific products.
• Acts as internal resource for inquiries.
• May recommend process improvements and efficiencies for product and service workflows.
• Research, consultation and/or resolution, and policy or procedure interpretation for other internal departments.
• Acts as mentor to less experienced Treasury Management Customers Service Specialists.
• Performs other duties as assigned.

Basic Qualifications:

• High School Diploma or equivalent
• 3 or more years of Treasury Management experience

Preferred Qualifications:

• Commercial Card experience
• Basic to intermediate knowledge of Microsoft Office applications
• Ability to work in a team environment, resolve problems independently, inform management of all issues and work with a sense of urgency while maintaining close attention to detail
• Understanding of TM products and services, or commercial banking

Exempt Status:

(Yes = not eligible for overtime pay) ( No = eligible for overtime pay)

Yes

Workplace Type:

Office

Our Approach to Office Workplace Type

Certain positions outside our branch network may be eligible for a flexible work arrangement. We’re combining the best of both worlds: in-office and work from home. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. Remote roles will also have the opportunity to come together in our offices for moments that matter. Specific work arrangements will be provided by the hiring team.

Huntington will not sponsor applicants for this position for immigration benefits, including but not limited to assisting with obtaining work permission for F-1 students, H-1B professionals, O-1 workers, TN workers, E-3 workers, among other immigration statuses. Applicants must be currently authorized to work in the United States on a full-time basis.

Huntington is an Equal Opportunity Employer.

Tobacco-Free Hiring Practice: Visit Huntington's Career Web Site for more details.