Treasury Mgmt Customer Exp Specialist II

Huntington National Bank; Detroit (MI); Hybrid; USD 65,000 - 90,000; Full time

Job summary

Huntington National Bank is seeking a Commercial Card Treasury Management Customer Experience Specialist II in the Detroit area. The role provides advanced support for Treasury Management products and services to commercial customers.

Responsibilities include resolving complex servicing issues, training customers on products, and mentoring junior specialists. A high school diploma and 3+ years of Treasury Management experience are required; knowledge of Microsoft Office is preferred.

Qualifications

• High School Diploma or equivalent is required.
• 3+ years of Treasury Management experience is required.
• Experience with training or educating customers on products is a plus.
• Ability to resolve complex servicing issues and provide proactive solutions.

Responsibilities

• Identify, research, analyze and resolve complex customer servicing problems.
• Prioritize service issues and ensure timely resolution to customer satisfaction.
• May provide training or education for customers on specific Treasury Management products.
• Serve as an internal resource for inquiries and guidance.
• Suggest process improvements for product and service workflows.
• Coordinate with other departments on policy or procedure interpretation.
• Mentor less experienced Treasury Management Customer Service Specialists.
• Perform additional duties as assigned.

Skills

Customer service

Problem solving

Attention to detail

Team collaboration

Training others

Education

High School Diploma or equivalent

Tools

Microsoft Office

Job description

Description

Summary:

The Commercial Card Treasury Management Customer Experience Specialist II provides an advanced level of product and service support to the Treasury Management segment.

Duties & Responsibilities:

• Responsible for identifying, researching, analyzing and resolving complex problems with regard to the servicing of customers.

• Prioritizes service issues and ensures they are completed on time and with a recognized / accepted resolution by the customer.

• May perform training or education for customer on specific products.

• Acts as internal resource for inquiries.

• May recommend process improvements and efficiencies for product and service workflows.

• Research, consultation and/or resolution, and policy or procedure interpretation for other internal departments.

• Acts as mentor to less experienced Treasury Management Customers Service Specialists.

• Performs other duties as assigned.

Basic Qualifications:

• High School Diploma or equivalent

• 3 or more years of Treasury Management experience

Preferred Qualifications:

• Commercial Card experience

• Basic to intermediate knowledge of Microsoft Office applications

• Ability to work in a team environment, resolve problems independently, inform management of all issues and work with a sense of urgency while maintaining close attention to detail

• Understanding of TM products and services, or commercial banking

  Exempt Status: (Yes = not eligible for overtime pay) (No = eligible for overtime pay)

Yes

Workplace Type:

Office

Our Approach to Office Workplace Type

Certain positions outside our branch network may be eligible for a flexible work arrangement. We’re combining the best of both worlds: in-office and work from home. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. Remote roles will also have the opportunity to come together in our offices for moments that matter. Specific work arrangements will be provided by the hiring team.

Huntington will not sponsor applicants for this position for immigration benefits, including but not limited to assisting with obtaining work permission for F-1 students, H-1B professionals, O-1 workers, TN workers, E-3 workers, among other immigration statuses. Applicants must be currently authorized to work in the United States on a full-time basis.

Huntington is an Equal Opportunity Employer.

Tobacco-Free Hiring Practice: Visit Huntington's Career Web Site for more details.

Note to Agency Recruiters: Huntington will not pay a fee for any placement resulting from the receipt of an unsolicited resume. All unsolicited resumes sent to any Huntington colleagues, directly or indirectly, will be considered Huntington property. Recruiting agencies must have a valid, written and fully executed Master Service Agreement and Statement of Work for consideration.