Treasury Mgmt Customer Exp Specialist II

Huntington Bancshares, Inc.; Detroit (MI); On-site; USD 65,000 - 95,000; Full time

Job summary

Huntington Bancshares, Inc. in Detroit, MI seeks a Treasury Management Customer Experience Specialist II to provide advanced product and service support for the Treasury Management segment. The role includes resolving complex customer issues, mentoring junior staff, and driving process improvements within a collaborative team.

The position requires 3+ years of Treasury Management experience and a high school diploma. Office-based with potential flexible work arrangements is noted.

Qualifications

• High School Diploma or equivalent.
• 3+ years of Treasury Management experience.
• Experience with Treasury Management products is preferred.

Responsibilities

• Identify, research, analyze and resolve complex customer service issues.
• Prioritize service issues and ensure timely resolution with customer acceptance.
• Provide training or education on specific Treasury Management products.
• Mentor less experienced Treasury Management Customer Service Specialists.
• Suggest process improvements for product and service workflows.
• Support other internal departments through research and policy interpretation.

Skills

Teamwork

Problem solving

Attention to detail

Communication

Education

High School Diploma or equivalent

Tools

Microsoft Office

Job description

Description Summary

The Commercial Card Treasury Management Customer Experience Specialist II provides an advanced level of product and service support to the Treasury Management segment.

Duties & Responsibilities

Responsible for identifying, researching, analyzing and resolving complex problems with regard to the servicing of customers. Prioritizes service issues and ensures they are completed on time and with a recognized / accepted resolution by the customer. May perform training or education for customer on specific products. Acts as internal resource for inquiries. May recommend process improvements and efficiencies for product and service workflows. Research, consultation and/or resolution, and policy or procedure interpretation for other internal departments. Acts as mentor to less experienced Treasury Management Customers Service Specialists. Performs other duties as assigned.

Basic Qualifications

• High School Diploma or equivalent
• 3 or more years of Treasury Management experience

Preferred Qualifications

• Commercial Card experience
• Basic to intermediate knowledge of Microsoft Office applications
• Ability to work in a team environment, resolve problems independently, inform management of all issues and work with a sense of urgency while maintaining close attention to detail
• Understanding of TM products and services, or commercial banking

Exempt Status

(Yes = not eligible for overtime pay) (No = eligible for overtime pay) Yes

Workplace Type & Remote Work Arrangements

Office. Our Approach to Office Workplace Type Certain positions outside our branch network may be eligible for a flexible work arrangement. We’re combining the best of both worlds: in-office and work from home. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. Remote roles will also have the opportunity to come together in our offices for moments that matter. Specific work arrangements will be provided by the hiring team.

Immigration & Work Authorization

Huntington will not sponsor applicants for this position for immigration benefits, including but not limited to assisting with obtaining work permission for F-1 students, H-1B professionals, O-1 workers, TN workers, E-3 workers, among other immigration statuses. Applicants must be currently authorized to work in the United States on a full-time basis.

Equal Opportunity & Diversity

Huntington is an Equal Opportunity Employer.

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Accessibility & Accommodations

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