Remote Treasury Management Customer Experience Specialist

Huntington Bancshares, Inc.

Columbus (OH)

Hybrid

USD 60,000 - 80,000

Full time

6 days ago

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Job summary

Huntington Bancshares, Inc. is seeking a Commercial Card Treasury Management Customer Experience Specialist II to provide an advanced level of product and service support to the Treasury Management segment. The role emphasizes resolving complex customer servicing issues, training on products, and acting as an internal resource.

Office-based with potential flexible work arrangements. Huntington emphasizes equal opportunity employment and a tobacco-free hiring practice.

Qualifications

High School Diploma or equivalent.
3+ years of Treasury Management experience.
Commercial Card experience (preferred).
Basic to intermediate knowledge of Microsoft Office applications.

Responsibilities

Identifies, researches, analyzes and resolves complex problems with regard to the servicing of customers.
Prioritizes service issues and ensures timely resolution with an accepted resolution by the customer.
May perform training or education for customer on specific products.
Acts as internal resource for inquiries.
May recommend process improvements and efficiencies for product and service workflows.
Research, consultation and/or resolution, and policy or procedure interpretation for other internal departments.
Mentors less experienced Treasury Management Customers Service Specialists.
Performs other duties as assigned.