Treasury Management CX Specialist II - Expert Support

Huntington Bancshares, Inc.; Detroit (MI); On-site; USD 65,000 - 95,000; Full time

Job summary

Huntington Bancshares, Inc. in Detroit, MI seeks a Treasury Management Customer Experience Specialist II to provide advanced product and service support for the Treasury Management segment. The role includes resolving complex customer issues, mentoring junior staff, and driving process improvements within a collaborative team.

The position requires 3+ years of Treasury Management experience and a high school diploma. Office-based with potential flexible work arrangements is noted.

Qualifications

• High School Diploma or equivalent.
• 3+ years of Treasury Management experience.
• Experience with Treasury Management products is preferred.

Responsibilities

• Identify, research, analyze and resolve complex customer service issues.
• Prioritize service issues and ensure timely resolution with customer acceptance.
• Provide training or education on specific Treasury Management products.
• Mentor less experienced Treasury Management Customer Service Specialists.
• Suggest process improvements for product and service workflows.
• Support other internal departments through research and policy interpretation.

Skills

Teamwork

Problem solving

Attention to detail

Communication

Education

High School Diploma or equivalent

Tools

Microsoft Office

Job description

Huntington Bancshares, Inc. in Detroit, MI seeks a Treasury Management Customer Experience Specialist II to provide advanced product and service support for the Treasury Management segment. The role includes resolving complex customer issues, mentoring junior staff, and driving process improvements within a collaborative team.

The position requires 3+ years of Treasury Management experience and a high school diploma. Office-based with potential flexible work arrangements is noted.