Treasury Management Customer Experience Specialist II — Hybrid

Huntington National Bank; Columbus (OH); Hybrid; USD 55,000 - 75,000; Full time

Job summary

Huntington National Bank is seeking a Treasury Management Customer Experience Specialist II to provide advanced support for the Treasury Management segment. The role focuses on resolving complex customer issues, educating clients on TM products, and mentoring junior staff, within a flexible work arrangement that blends in-office and remote work.

The position emphasizes accuracy, urgency, and high-quality service.

Qualifications

• High School Diploma or equivalent
• 3+ years of Treasury Management experience
• Commercial Card experience
• Basic to intermediate knowledge of Microsoft Office applications
• Ability to work in a team environment, resolve problems independently, inform management of all issues and work with a sense of urgency while maintaining close attention to detail
• Understanding of TM products and services, or commercial banking

Responsibilities

• Identify, research, analyze and resolve complex problems with regard to the servicing of customers.
• Prioritize service issues and ensure they are completed on time and with a recognized / accepted resolution by the customer.
• May perform training or education for customer on specific products.
• Acts as internal resource for inquiries.
• May recommend process improvements and efficiencies for product and service workflows.
• Research, consultation and/or resolution, and policy or procedure interpretation for other internal departments.
• Acts as mentor to less experienced Treasury Management Customers Service Specialists.
• Performs other duties as assigned.

Skills

Microsoft Office

Education

High School Diploma or equivalent

Job description

Huntington National Bank is seeking a Treasury Management Customer Experience Specialist II to provide advanced support for the Treasury Management segment. The role focuses on resolving complex customer issues, educating clients on TM products, and mentoring junior staff, within a flexible work arrangement that blends in-office and remote work.

The position emphasizes accuracy, urgency, and high-quality service.