Treasury Mgmt Customer Exp Specialist II

Huntington National Bank; Columbus (OH); Ibrido; USD 55.000 - 75.000; Tempo pieno

Descrizione del lavoro

Huntington National Bank is seeking a Treasury Management Customer Experience Specialist II to provide advanced support for the Treasury Management segment. The role focuses on resolving complex customer issues, educating clients on TM products, and mentoring junior staff, within a flexible work arrangement that blends in-office and remote work.

The position emphasizes accuracy, urgency, and high-quality service.

Competenze

• High School Diploma or equivalent
• 3+ years of Treasury Management experience
• Commercial Card experience
• Basic to intermediate knowledge of Microsoft Office applications
• Ability to work in a team environment, resolve problems independently, inform management of all issues and work with a sense of urgency while maintaining close attention to detail
• Understanding of TM products and services, or commercial banking

Mansioni

• Identify, research, analyze and resolve complex problems with regard to the servicing of customers.
• Prioritize service issues and ensure they are completed on time and with a recognized / accepted resolution by the customer.
• May perform training or education for customer on specific products.
• Acts as internal resource for inquiries.
• May recommend process improvements and efficiencies for product and service workflows.
• Research, consultation and/or resolution, and policy or procedure interpretation for other internal departments.
• Acts as mentor to less experienced Treasury Management Customers Service Specialists.
• Performs other duties as assigned.

Conoscenze

Microsoft Office

Formazione

High School Diploma or equivalent

Descrizione del lavoro

Description

The Commercial Card Treasury Management Customer Experience Specialist II provides an advanced level of product and service support to the Treasury Management segment.

Duties & Responsibilities

• Responsible for identifying, researching, analyzing and resolving complex problems with regard to the servicing of customers.
• Prioritizes service issues and ensures they are completed on time and with a recognized / accepted resolution by the customer.
• May perform training or education for customer on specific products.
• Acts as internal resource for inquiries.
• May recommend process improvements and efficiencies for product and service workflows.
• Research, consultation and/or resolution, and policy or procedure interpretation for other internal departments.
• Acts as mentor to less experienced Treasury Management Customers Service Specialists.
• Performs other duties as assigned.

Basic Qualifications

• High School Diploma or equivalent
• 3 or more years of Treasury Management experience

Preferred Qualifications

• Commercial Card experience
• Basic to intermediate knowledge of Microsoft Office applications
• Ability to work in a team environment, resolve problems independently, inform management of all issues and work with a sense of urgency while maintaining close attention to detail
• Understanding of TM products and services, or commercial banking

Yes

Workplace Type

Office

Our Approach to Office Workplace Type

Certain positions outside our branch network may be eligible for a flexible work arrangement. We’re combining the best of both worlds: in-office and work from home. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. Remote roles will also have the opportunity to come together in our offices for moments that matter. Specific work arrangements will be provided by the hiring team.

Huntington will not sponsor applicants for this position for immigration benefits, including but not limited to assisting with obtaining work permission for F-1 students, H-1B professionals, O-1 workers, TN workers, E-3 workers, among other immigration statuses. Applicants must be currently authorized to work in the United States on a full-time basis.

Huntington is an Equal Opportunity Employer.

Tobacco-Free Hiring Practice

Visit Huntington's Career Web Site for more details.