Treasury Management Client Support Specialist

Simmons Bank

Little Rock (AR)

On-site

USD 38,000 - 46,000

Full time

3 days ago

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Job summary

Simmons Bank is seeking a Treasury Management Customer Service Representative to provide exceptional support for Treasury Management clients and internal partners. You will resolve service requests, troubleshoot product issues, and help clients use Treasury Management services including Online Banking, ACH, Wire, and Remote Deposit Capture.

The role requires strong customer service, attention to detail, and the ability to manage multiple priorities in a fast-paced environment.

Qualifications

High school diploma or equivalent required; degree preferred.
2–5 years of customer service, banking, or treasury management experience is desirable.
Experience supporting treasury management clients is a plus.

Responsibilities

Respond to client inquiries via phone, email, and referrals.
Troubleshoot treasury management product issues and resolve service requests.
Provide product training and education to clients to improve utilization and self-service.
Process client maintenance requests in line with procedures and security.
Escalate complex issues, outages, or fraud to the appropriate teams.
Maintain accurate support documentation in designated systems.
Coordinate with Operations and Fraud teams to resolve issues.
Stay updated on treasury products, policies, and system enhancements.
Meet service levels and quality standards.