Treasury Management Client Support Specialist

Calculated Hire

Chicago (IL)

On-site

USD 25,000 - 28,000

Full time

7 days ago

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Job summary

Eight Eleven Group in Chicago is seeking a Business Service Center (BSC) Support Representative to deliver exceptional service to business clients, primarily supporting Treasury Management products such as Commercial Online Banking, Lockbox, and ACH Origination. This is a full-time, on-site 6-month contract with potential extension or conversion.

You will handle inbound inquiries, troubleshoot, educate clients, and maintain accurate documentation, while learning the banking environment and

Qualifications

1+ year of customer service, client support, operations, or related professional experience.
Strong verbal and written communication skills.
Comfortable speaking with clients on the phone and handling inbound call volume.
Basic proficiency with Microsoft Word and Excel.
Ability to learn banking environments and processes quickly.
Preferred experience in banking, financial services, or business client support.

Responsibilities

Respond to inbound inquiries from business clients and internal partners regarding Treasury Management products and services.
Provide support for Commercial Online Banking, Lockbox Services, Cash Vault, Remote Deposit Capture, Positive Pay, Wires, and ACH Origination.
Research and resolve client questions using internal systems and documentation.
Take ownership of client issues from initial contact to final resolution.
Educate clients on products, system functionality, and best practices.
Document client interactions and resolutions accurately.