IT Field Resource

Cascadia Healthcare; Medford (OR); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Health coverage

Vacation and sick leave

401(k) retirement plan

Optional disability and life insurance

Job summary

Cascadia Healthcare is seeking an IT Field Resource to deliver on-site IT support across multiple facilities. You will install, configure, and maintain computers and software, manage user accounts, and ensure network security with a focus on privacy and HIPAA compliance.

The role requires travel to various locations (roughly 75% local, plus longer trips), strong customer service, and the ability to work independently in fast-paced healthcare environments.

Qualifications

• Associate degree or equivalent IT support experience.
• CompTIA A+ or ability to obtain certification within 90 days.
• Advanced knowledge of Windows operating system.
• Knowledge of network basics, M365/O365, AD, Cloud, and Microsoft admin tools.
• Strong customer service and performance driven.
• Ability to work independently and exercise judgement.

Responsibilities

• Provide on-site IT support to operating entities at multiple locations.
• Set up and maintain computers and peripherals.
• Perform password resets and track via ticketing system.
• Install and configure software per field needs.
• Monitor and maintain local networks for performance.
• Ensure security and privacy of networks and systems.
• Provide training and guidance to users on software and equipment.
• Organize maintenance without deterring others from work.
• Diagnose and resolve problems via analysis and troubleshooting.
• Document repairs and fixes to aid training and faster resolution.
• Identify equipment shortages and report to leadership for ordering.
• Track issues to resolution and update tickets.
• Maintain inventory of parts and update ticketing systems.

Skills

Customer service

Problem solving

Independent work

Effective communication

English proficiency

Education

Associate degree or equivalent

Bachelor's degree in IT or related field

Tools

Windows OS

M365/O365

Active Directory

Cloud services

Ticketing systems

Cisco Meraki

Job description

Job Type

Full-time

Description

Summary

We are looking to add a professional, personable, and passionate individual to our team as an IT Field Resource. This position requires a highly flexible individual that loves interacting with a variety of people and technologies on a daily basis. IT Field Resources are expected to tackle requests related to standard and healthcare specific technology, project management, privacy and compliance concerns, EHR systems, data center support, and operational challenges. We invite you to apply and become a Force for Good for our residents, our employees, and the communities that we serve.

Locations

We are looking for candidates in or around:

• Comprehensive Health Coverage – Medical, dental, and vision plans for you and your eligible family members
• Time to Recharge – Vacation and sick leave to help you rest and recover
• Future Security – A 401(k) retirement plan to help you build long-term financial stability
• Additional Protection – Optional benefits like short- and long-term disability, life insurance, accident insurance, critical illness coverage, and hospital insurance

At Cascadia Services, we are committed to providing benefits that make a difference in your life—because when you thrive, so do we!

Duties and Responsibilities

• Provide on-site support to operating entities at multiple geographic locations
• Set up and maintain computers and necessary peripheral devices
• When necessary, perform password resets, and track via our ticketing system.
• Install and configure appropriate software according to the needs of the field
• Monitor and maintain local networks in ways that optimize performance and minimize down time
• Ensure security and privacy of networks and computer systems
• Provide training and guidance to users on how to operate software and computer equipment
• Organize and schedule maintenance without deterring others from completing their work
• Diagnose and resolve problems via thorough analysis and troubleshooting. Exercise discretion and independent judgement to implement solutions
• Document processes for repairs and fixes, to aid in training and faster resolution for other technicians
• Identify computer or network equipment shortages and report to leaders for ordering
• Identify and fix any under-utilization of IT resources, or propose a plan to leadership for changes
• Track issues to resolution and update tickets as needed
• Update the field with issue resolutions or ETR
• Maintains inventory of parts or components, tracks progress of service requests and updates ticketing systems, and logs repairs and services performed.
• Perform work as requested by the IT Manager and other related IT departments and field locations.

Requirements

• Associate degree or equivalent work experience supporting end users in an enterprise IT environment
• CompTIA A+ (or equivalent) or ability to obtain certification in the first 90 days of employment
• Advanced knowledge of the Windows operating system
• Knowledge of network basics, M365/O365, Active Directory, Cloud, and Microsoft admin tools
• Advanced knowledge of troubleshooting processes for end user computing issues
• Customer service and performance driven
• Possess the ability to make independent decisions that demonstrate discretion and good judgement based on the procedures outlined by the IT Department
• Work independently on a day-to-day basis
• Possess the ability to interact respectfully and professionally with personnel, residents, visitors, and the general public. Able to be calm and level-headed in emergencies
• Well groomed, professionally dressed, professional demeanor, and possess the ability to work harmoniously with others inside and outside the department
• Willing and able to seek out new skills and techniques to increase proficiency and to incorporate them into existing practices
• Able to read, write, speak, and understand the English language

A preferred candidate will possess some or all of the following

• Bachelor’s degree in Information Technology or related field
• Current Network+ or Security+ certification
• Azure or other MCSE certification
• Experience with Cisco Meraki
• Experience with thin clients and virtual desktops
• Experience with internet and phone systems
• Experience in Healthcare IT
• Demonstrated passion for developing new skills in the field of IT

Working Conditions

• Work in office areas, basements, network rooms (MDF/IDF), Telco Rooms, and other storage areas
• Moves intermittently and frequently during working hours
• Heavy “local” travel (75% plus). Drive distances up to 2 hours
• Long distance vehicle or air travel (25% plus). Drive distances up to 6+ hours as needed. Trip length can vary from overnight to up to two weeks, as needed for some scenarios. Schedules are subject to change
• When necessary, works beyond regular working hours daily, weekends and holidays
• Subject to call-back during emergency conditions (e.g., severe weather, evacuation, post-disaster, etc.)