Desktop Support Specialist

Alined Consulting Group; Downers Grove (IL); On-site; USD 42,000 - 52,000; Full time

Job summary

Alined Consulting Group is seeking an entry-level Field Technician to support onsite IT operations across healthcare locations. You will set up computers, printers, and equipment, and provide basic user support.

Ideal candidates are eager to learn, comfortable working onsite, and able to travel between sites. This role offers hands-on experience in IT infrastructure within a fast-paced healthcare environment.

Qualifications

• Interest in IT or related field.
• Hands-on, eager to learn attitude.
• Ability to work onsite and handle physical setup tasks.
• Willingness to travel between healthcare locations for IT support.
• Friendly, helpful approach to staff with everyday technology questions.

Responsibilities

• Set up and install computer hardware and equipment.
• Provide basic onsite technical support to staff.
• Assist with network components such as switches.
• Escalate complex issues to senior IT staff when needed.
• Create and update tickets to track issues and resolutions.

Skills

Interest in IT

Hands-on learner

Onsite work

Travel ready

Customer service

Job description

We are looking for motivated Field Technicians to support onsite IT operations. This is a great opportunity for individuals looking to gain hands‑on technical experience in the field.

• Key Responsibilities:Set up and install computer hardware and equipment
• Provide basic onsite technical support
• Assist with network components such as switches
• Provide professional, customer‑focused onsite support; assess issues accurately and coordinate with the appropriate teams when escalation is needed
• Learn and grow within IT infrastructure support
• Qualifications:Interest in IT or related field
• Hands‑on, eager to learn attitude
• Ability to work onsite and handle physical setup tasks
• Travel to different healthcare locations to provide basic, hands‑on IT support
• Set up computers, laptops, and printers for new and existing employees
• Help troubleshoot simple tech issues (logins, equipment not working, Wi‑Fi, etc.)
• Assist with installing and updating devices and software
• Support staff with everyday technology questions in a friendly, helpful way
• Learn on the job and gain real‑world IT experience in a fast‑paced environment
• Create and update tickets to track issues and resolutions
• Escalate more complex problems to senior IT team members when needed
• Stay organized while managing tasks across multiple locations
• Maintain a professional and customer‑focused attitude in a healthcare setting
• Additional Details:Fully onsite role
• Entry‑level (Level 1)
• Early performance evaluation required after 30 days
• Reimbursement for mileage when traveling from site to site within the organization