On-Call IT Support Specialist — Travel-Ready

DRH Health; Duncan (OK); On-site; USD 35,000 - 55,000; Full time

Job summary

DRH Health Information Technology (IT) seeks an IT Support Specialist to provide in-house technical PC hardware and software support for desktops, laptops, and Windows software. You will assist with system builds, software deployments, and maintain desktop images while ensuring HIPAA compliance.

Travel to remote sites is required; you will maintain records in the inventory database and stay current with technology through ongoing education.

Qualifications

• Associate degree in Information Systems or closely related field required; substantial relevant experience may be considered in lieu of degree.
• Excellent written and verbal communication; ability to adapt to urgent situations and changing priorities.
• A+ Certification preferred; travel may be required; valid driver's license and auto liability insurance maintained.

Responsibilities

• Takes responsibility for resolving issues reported from multiple sources including trouble tickets and phone calls.
• Supports daily operation of systems, mobile devices, networking equipment, and application support.
• Coordinates with IT team to support new system builds, software setup, and hardware configuration.
• Packages, tests, deploys, updates, and troubleshoots software.
• Creates and maintains desktop images.
• Performs routine PC installation and troubleshoots, maintains and resolves related problems.
• Records and maintains accurate records in the PC inventory database.
• Plans, coordinates, and orders various hardware and software.
• Travel required to remote sites.
• Stays current with technology and best practices through education opportunities.
• Maintains knowledge through continuing education offerings.
• Regular attendance and punctuality for scheduled shifts.

Skills

Communication

Adaptability

Technical Troubleshooting

Teamwork

Education

Associate degree in Information Systems

Tools

Electronic Health Records (EHR)

Job description

DRH Health Information Technology (IT) seeks an IT Support Specialist to provide in-house technical PC hardware and software support for desktops, laptops, and Windows software. You will assist with system builds, software deployments, and maintain desktop images while ensuring HIPAA compliance.

Travel to remote sites is required; you will maintain records in the inventory database and stay current with technology through ongoing education.