Field IT Technician – Healthcare IT & On‑Site Support

Cascadia Healthcare; Medford (OR); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Health coverage

Vacation and sick leave

401(k) retirement plan

Optional disability and life insurance

Job summary

Cascadia Healthcare is seeking an IT Field Resource to deliver on-site IT support across multiple facilities. You will install, configure, and maintain computers and software, manage user accounts, and ensure network security with a focus on privacy and HIPAA compliance.

The role requires travel to various locations (roughly 75% local, plus longer trips), strong customer service, and the ability to work independently in fast-paced healthcare environments.

Qualifications

• Associate degree or equivalent IT support experience.
• CompTIA A+ or ability to obtain certification within 90 days.
• Advanced knowledge of Windows operating system.
• Knowledge of network basics, M365/O365, AD, Cloud, and Microsoft admin tools.
• Strong customer service and performance driven.
• Ability to work independently and exercise judgement.

Responsibilities

• Provide on-site IT support to operating entities at multiple locations.
• Set up and maintain computers and peripherals.
• Perform password resets and track via ticketing system.
• Install and configure software per field needs.
• Monitor and maintain local networks for performance.
• Ensure security and privacy of networks and systems.
• Provide training and guidance to users on software and equipment.
• Organize maintenance without deterring others from work.
• Diagnose and resolve problems via analysis and troubleshooting.
• Document repairs and fixes to aid training and faster resolution.
• Identify equipment shortages and report to leadership for ordering.
• Track issues to resolution and update tickets.
• Maintain inventory of parts and update ticketing systems.

Skills

Customer service

Problem solving

Independent work

Effective communication

English proficiency

Education

Associate degree or equivalent

Bachelor's degree in IT or related field

Tools

Windows OS

M365/O365

Active Directory

Cloud services

Ticketing systems

Cisco Meraki

Job description

Cascadia Healthcare is seeking an IT Field Resource to deliver on-site IT support across multiple facilities. You will install, configure, and maintain computers and software, manage user accounts, and ensure network security with a focus on privacy and HIPAA compliance.

The role requires travel to various locations (roughly 75% local, plus longer trips), strong customer service, and the ability to work independently in fast-paced healthcare environments.