Traveling Front Desk & Scheduling Assistant

Reid Health; Richmond (IN); On-site; USD 31,000 - 42,000; Full time

Job summary

Reid Health is seeking a Float Pool Office Assistant to support front desk operations at multiple clinics in Indiana. You will handle calls, schedule appointments, check in/out patients, and maintain medical records under supervision of Providers and Practice Managers.

The role emphasizes accurate data entry, insurance verification, and coordinating schedules to ensure smooth patient flow across practices. Travel to practices is required as needed.

Qualifications

• High school diploma or GED required.
• Previous computer experience required.
• Six months of clerical experience preferred, with knowledge of medical terminology.
• Experience in a provider office or medical setting is a plus.

Responsibilities

• Answer and triage incoming telephone calls, answer questions, take messages, and schedule appointments.
• Maintain appointment schedules based on urgency and exam length.
• Confirm next-day appointments by calling patients and rescheduling as needed.
• Greet patients on arrival and collect co-payments.
• Verify insurance information and update in EPIC.
• Process charting, insurance forms, and patient documentation.
• Balance cash drawer and prepare deposits.
• Assist with billing questions and route complex issues to a supervisor.

Skills

Front office duties

Telephone handling

Appointment scheduling

Medical records

Education

High School Diploma or GED

Tools

EPIC

Job description

Reid Health is seeking a Float Pool Office Assistant to support front desk operations at multiple clinics in Indiana. You will handle calls, schedule appointments, check in/out patients, and maintain medical records under supervision of Providers and Practice Managers.

The role emphasizes accurate data entry, insurance verification, and coordinating schedules to ensure smooth patient flow across practices. Travel to practices is required as needed.