Medical Office Front Desk Specialist (Mon-Fri Day Shift)

Reid Health; Richmond (IN); On-site; USD 19,000 - 25,000; Full time

Job summary

Reid Health in Indiana is seeking an Office Assistant to handle front desk duties, greet patients, answer calls, schedule appointments, and manage patient check-in/check-out while ensuring accuracy of medical records.

Daily tasks include verifying insurance information, updating EPIC records, collecting co-payments, entering CPT and ICD-10 codes, posting charges, balancing cash, and coordinating communications with providers and staff.

Qualifications

• Six months of clerical experience, preferably in a provider office or medical setting.
• General understanding of insurance terminology.

Responsibilities

• Answer and triage incoming calls, take messages, schedule appointments or transfer calls as needed.
• Maintain appointment schedule by considering urgency, exam length, and patient convenience.
• Confirm next-day appointments and remind patients of times; update availability and reschedule when necessary.
• Greet patients on arrival and collect co-payments.
• Verify insurance information and update patient records in EPIC.
• Update chart with insurance cards and registration forms; prepare new patient charts as needed.
• Enter CPT and ICD-10 codes, and post charges and payments daily when appropriate.
• Balance cash drawer and prepare deposits for the Practice Manager to bank.
• Assist patients with billing questions and escalate complex issues as needed.
• Sort and file mail, lab results, and other patient data per practice timelines.

Education

High School Diploma or GED

Tools

EPIC

Job description

Reid Health in Indiana is seeking an Office Assistant to handle front desk duties, greet patients, answer calls, schedule appointments, and manage patient check-in/check-out while ensuring accuracy of medical records.

Daily tasks include verifying insurance information, updating EPIC records, collecting co-payments, entering CPT and ICD-10 codes, posting charges, balancing cash, and coordinating communications with providers and staff.