Traveling Field Support Specialist

Canon Business Services; San Jose (CA); On-site; USD 33,000 - 34,000; Full time

Job summary

Canon Business Process Services is seeking a Field Support Representative I–III for the US-CA-San Jose region. This role covers mail, printing, reception, and general admin tasks across client sites, with up to 75% travel and a home location. You will replace or supplement staff on short-term assignments.

Requires flexibility, reliability, and strong customer service; pay includes hourly rate with travel reimbursement as applicable.

Qualifications

• High school diploma or equivalent.
• 1-3 years' experience working in a mailroom or professional office environment.
• Capable of performing the basic job functions under general direction.
• Basic knowledge of metering, weighting, logging and other shipping procedures.
• Basic computer skills required.
• Able to perform routine and some more complex functions of various equipment and systems (fax, scanner, metering, stamping, tracking systems, photocopying, color copying, etc.) with general direction.
• Excellent customer service, professional attitude and appearance.
• Ability to work overtime & meet deadlines.
• Adherence and support of CBPS Core Values: Focusing on Results & Customers, Be Innovative and Quality Driven and Performing Ethically.

Responsibilities

• Ensure total customer satisfaction through understanding of customer expectations, proactive problem identification/resolution, and maximizing opportunities to build relationships.
• Receive, sort, and deliver all incoming mail & packages according to assigned floors and within established time frames.
• Prepare special outgoing inter-office pouches sent to client affiliates as scheduled (if applicable).
• Package and process outgoing overnight items, i.e. Federal Express, UPS, etc., to meet client and vendor deadlines. Log and deliver incoming overnight packages within established time frames.
• Log outgoing and incoming items as required and review for accuracy/completeness.
• In some locations, may be required to walk and/or deliver by transportation any legal package in a timely and proscribed manner. Secure necessary signatures and documentation to confirm delivery.
• Organize and distribute supplies to client. Verify and log orders upon delivery. Monitor inventory of copy supplies, stock paper and toner and keep supply area neat (inclusive of convenience copiers).
• Handle items for distribution to a segment of or all of client employees, affiliates, dealers, etc.
• Estimate runtime on the small to medium photocopy jobs. Check all copies produced for quality and accuracy. Produce bound copies of work when requested. Deliver and pick up copy jobs.
• May provide minor maintenance of photocopy machine such as solving paper jams, placing service calls and routine cleanings.
• Operate facsimile machines; send and receive facsimiles. Keep complete and accurate logs of incoming and outgoing facsimiles. Where appropriate, generate activity and confirmation reports, and call the receiver to confirm receipt as necessary.
• Perform other administrative duties from inserting, copying and photocopying to faxing as needed.
• Due to changing technology in office automation, will be required to learn new features and functionalities of copying machines, faxes, scanning, shipping equipment as introduced at the site.
• May possibly perform any of the following functions at the direction of the Site Manager: Set up and maintain client’s kitchen areas and conference rooms, order food and make coffee; Provide reception work such as answering telephones, taking messages and greeting visitors; Move boxes, supplies or furniture; replace light bulbs; May be requested to perform document scanning; Prepare outgoing items for shipping; Additional responsibilities that other employees at that site do not perform.

Skills

Customer service

Time management

Professional demeanor

Overtime readiness

Meeting deadlines

Education

High school diploma or equivalent

Tools

Fax machines

Scanner

Job description

Canon Business Process Services is seeking a Field Support Representative I–III for the US-CA-San Jose region. This role covers mail, printing, reception, and general admin tasks across client sites, with up to 75% travel and a home location. You will replace or supplement staff on short-term assignments.

Requires flexibility, reliability, and strong customer service; pay includes hourly rate with travel reimbursement as applicable.