Traveling Field Support Specialist

Canon U.S.A., Inc.; San Diego (CA); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Travel reimbursement

Competitive pay & benefits

Comprehensive training

Job summary

Canon Business Process Services in San Diego seeks a Field Support Representative I-III for a temporary full-time role. You will support multiple site locations, handling mail, copying, reception, and general admin tasks while traveling up to 75% within the region.

The role requires reliable transport or a clean driving record with a personal vehicle; travel expenses are reimbursed. This position emphasizes customer service and rapid problem solving.

Qualifications

• High school diploma or equivalent.
• 1–3 years' experience working in a mailroom or professional office environment.
• Capable of performing the basic job functions under general direction.
• Basic knowledge of metering, weighting, logging and other shipping procedures.
• Basic computer skills required.
• Able to perform routine and some more complex functions of various equipment and systems (fax, scanner, metering, stamping, tracking systems, photocopying, color copying, etc.) with general direction.
• Excellent customer service, professional attitude and appearance are a must
• Ability to work overtime & meet deadlines.
• Adherence and support of CBPS Core Values: Focusing on Results & Customers, Be Innovative and Quality Driven and Performing Ethically.

Responsibilities

• Ensures total customer (internal & external) satisfaction through understanding of customer expectations, proactive problem identification/resolution, and maximizing opportunities to build relationships.
• Receive, sort, and deliver all incoming mail & packages according to assigned floors and within established time frames. Wrap, seal, weigh, affix postage and dispatch all outgoing mail/packages in accordance with postal regulations.
• Package and process outgoing overnight items, i.e. Federal Express, UPS, etc., to meet client and vendor deadlines. Log and deliver incoming overnight packages within established time frames.
• Log outgoing and incoming items as required and review for accuracy/completeness.
• In some locations, may be required to walk and/or deliver by transportation any legal package in a timely and proscribed manner. Secure necessary signatures and documentation to confirm delivery.
• Organize and distribute supplies to client. Verify and log orders upon delivery. Monitor inventory of copy supplies, stock paper and toner and keep supply area neat.
• Handle items for distribution to a segment of or all of client employees, affiliates, dealers, etc.
• Estimate runtime on the small to medium photocopy jobs. Check all copies produced for quality and accuracy. Produce bound copies of work when requested. Deliver and pick up copy jobs.
• May provide minor maintenance of photocopy machine such as solving paper jams, placing service calls and routine cleanings.
• Operate facsimile machines; send and receive facsimiles. Keep logs of incoming/outgoing facsimiles; generate reports as needed.
• Perform other administrative duties from inserting, copying and photocopying to faxing as needed.
• Learn new features and functionalities of copying machines, faxes, scanning, shipping equipment as introduced at the site.

Skills

Excellent customer service

Professional attitude

Ability to work overtime

Education

High school diploma or equivalent

Tools

Fax machine

Scanner

Copier

Metering equipment

Tracking systems

Job description

Canon Business Process Services in San Diego seeks a Field Support Representative I-III for a temporary full-time role. You will support multiple site locations, handling mail, copying, reception, and general admin tasks while traveling up to 75% within the region.

The role requires reliable transport or a clean driving record with a personal vehicle; travel expenses are reimbursed. This position emphasizes customer service and rapid problem solving.